Implementation Engineer – Customer Success, Onboarding

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Archilogic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🏠 Real Estate

☁️ SaaS

🤖 Artificial Intelligence

Real Estate • SaaS • Artificial Intelligence

Archilogic is a spatial intelligence platform that enables management and editing of floor plans through dynamic spatial data models. By transforming static floor plans into interactive and AI-ready digital twins, it facilitates informed decision-making and efficient space management. The platform is designed for various environments, including corporate offices and coworking spaces, allowing users to optimize layouts for productivity and compliance with local regulations.

📋 Description

• Own enterprise onboarding end to end by configuring customer accounts around real workflows and getting teams live • Build, ship, and maintain customer-specific extensions using the Extension SDK • Teach and enable users to drive product adoption, usage, and account expansion • Serve as the face of Archilogic for assigned accounts, providing first-line support and technical relationship management • Escalate deep backend integration work to core engineering • Adapt the data model to customer operations so Archilogic becomes their source of truth • Convert recurring customer friction into product roadmap signal and sometimes ship fixes directly • Support pre-sales conversations through technical scoping and proof-of-concept work

🎯 Requirements

• Meaningful customer-facing experience in implementation, onboarding, professional services, technical account management, solutions/sales engineering, or consulting • Experience owning customer relationships and outcomes, not just tickets • Ability to write working JavaScript/TypeScript • Ability to integrate REST and GraphQL APIs • Ability to independently ship small production-quality extensions against an SDK • Ability to teach non-technical users and communicate credibly with IT teams • Judgment and ownership when configuring and building customer solutions • Ability to keep AI-assisted work maintainable • Comfort owning ambiguous problems on a small, remote team • Must be based in the Americas within approximately two hours of US Eastern time • US Pacific and locations outside the Americas are outside the collaboration window • Must not require visa or work-permit sponsorship now or in the future • Nice to have: workplace, real estate, or facility-management technology experience, including IWMS/CAFM platforms such as Tririga, Archibus, Planon, or ServiceNow • Nice to have: CAD/BIM/spatial-data exposure • Nice to have: experience building on a platform SDK or extension ecosystem • Nice to have: agentic/LLM-powered tooling experience, including MCP and tool use

🏖️ Benefits

• Remote-first work environment • Location-tiered compensation • Opportunity to work with a spatial system of record used by large enterprises