Product Manager, Customer Onboarding

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Archy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $20M Series B - Archy on 2025-10

Healthcare • SaaS • Artificial Intelligence

Archy is a dental practice management software platform that uses AI-powered "agents" to automate administrative and clinical workflows across a dental practice. It offers modules for revenue posting/payments (Archy Revenue), automated clinical scribing (Archy Scribe), live practice insights (Archy Intelligence/Insight), insurance verification, and patient communication (Archy Connect). Archy positions itself as an all-in-one, AI-first replacement for multiple dental systems, aimed at saving practices time and accelerating collections; site metrics claim 4. 3M patients served, 2. 5M claims created, 32,000+ active users, and 60M images processed.

📋 Description

• Design the practice-facing onboarding experience, creating intuitive dashboards, readiness checklists, and status trackers that give clinics real-time visibility into their migration journey. • Lead the end-to-end vision and execution for technical customer onboarding, transforming a complex medical record data conversion process into a secure, predictable experience. • Partner directly with engineering teams to architect internal tools and scalable infrastructure that support high-volume data extractions and cloud transformations from legacy software. • Actively adopt and integrate AI tools into day-to-day workflows to enhance productivity, decision-making, and overall team impact. • Collaborate with lifecycle marketing and customer success to design multi-channel touchpoints that guide clinics through pre-migration setup and drive post-launch feature adoption. • Implement robust product analytics and data tracking to accurately measure migration velocity, uncover user friction points, and continually optimize the onboarding pipeline. • Maintain comprehensive technical documentation and clearly communicate product requirements, milestones, and strategic metrics to cross-functional stakeholders.

🎯 Requirements

• 3+ years of product management experience at a fast-growing startup, preferably within a B2B SaaS environment. • Proven ability to collaborate cross-functionally across engineering, design, data science, and go-to-market (GTM) teams to translate technical hurdles into elegant product solutions. • A deep understanding of how to use AI tools as a co-pilot to accelerate development and workflow velocity without sacrificing deep-thinking problem-solving. • Technical curiosity and analytical proficiency, with hands-on experience utilizing data tracking and product analytics tools to inform roadmap decisions. • An absolute ownership mindset—displaying high adaptability, exceptional communication skills, and a strong bias toward action in a fast-paced environment. • Prior Experience: A proven track record leading complex data migrations, ETL processes, or technical data transformations from legacy software is a strong plus. Background in Growth Product Management (monetization/adoption) or the healthcare/dental IT space is also highly preferred.

🏖️ Benefits

• Competitive salary and equity (some roles may be eligible for performance-based incentives or bonuses) • Health, dental, and vision insurance • 401(k) plan • Flexible vacation policy • Remote-friendly culture