Senior Customer Onboarding Manager

🕒 July 22

🇺🇸 United States – Remote

💵 $97k - $117k / year

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Postscript

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🤝 B2B

🏢 Enterprise

Marketing • B2B • Enterprise

Postscript is a leading SMS marketing platform focused on helping brands grow their audience, create personalized messaging, and drive revenue through SMS communication. With powerful AI features for message optimization and brand insights, Postscript provides tools for creating, sending, and managing SMS campaigns effectively. The platform includes compliance features to ensure adherence to SMS laws, innovative solutions like CashBack for boosting margins, and expert guidance through Postscript Plus to optimize SMS strategies. Postscript stands out for its ability to seamlessly integrate with other customer service and marketing platforms, ensuring a comprehensive approach to customer engagement and retention.

📋 Description

• Guide largest customers through the Postscript setup process • Communicate best practices, optimize campaigns and automations, and troubleshoot issues • Help customers achieve strong returns during their first 60 days using Postscript • Run one-on-one onboarding sessions covering list growth, automations, campaigns, and related topics • Grow and develop junior team members and act as an escalation point • Meet and exceed onboarding health targets • Contribute to improving the customer journey and collaborate with sales and product teams • Develop expertise in Postscript’s product, services, marketing technology trends, and compliance considerations • Guide customers through multi-channel marketing strategy • Develop onboarding frameworks and best practices integrating Postscript into broader retention and lifecycle programs

🎯 Requirements

• 5+ years in a customer-facing role • Experience in SaaS, software, or closely related technology preferred • Experience project managing multiple priorities with Enterprise-level customers • Ecommerce or martech experience highly preferred • Demonstrated experience coaching and mentoring • Demonstrated problem-solving abilities, including with technical issues • Strong process orientation and ability to drive a consistent and repeatable experience • Experience in a high-growth, early-stage environment preferred • Experience working with or onboarding customers across multiple owned marketing channels, such as SMS, push, or direct mail • Familiarity with lifecycle and retention marketing concepts, including list segmentation, campaign sequencing, and automation design, across more than one channel

🏖️ Benefits

• Quarterly variable compensation • Significant equity • Work from home (or wherever) • Competitive compensation • Opportunity for equity • Flexible paid time off • Health, dental, vision insurance