Senior Customer Onboarding Manager

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Postscript

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏢 Enterprise

Marketing • B2B • Enterprise

Postscript is a leading SMS marketing platform focused on helping brands grow their audience, create personalized messaging, and drive revenue through SMS communication. With powerful AI features for message optimization and brand insights, Postscript provides tools for creating, sending, and managing SMS campaigns effectively. The platform includes compliance features to ensure adherence to SMS laws, innovative solutions like CashBack for boosting margins, and expert guidance through Postscript Plus to optimize SMS strategies. Postscript stands out for its ability to seamlessly integrate with other customer service and marketing platforms, ensuring a comprehensive approach to customer engagement and retention.

📋 Description

• Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more • Grow and develop junior team members and act as an escalation point • Consistently meet and exceed onboarding health targets • Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create the most seamless onboarding experience • Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters • Guide customers through multi-channel marketing strategy, helping them understand how to coordinate messaging across channels to maximize reach, engagement, and revenue • Develop onboarding frameworks and best practices that account for the full breadth of a customer's marketing stack, ensuring Postscript is deeply integrated into their broader retention and lifecycle programs

🎯 Requirements

• 5+ Years in a customer-facing role. Experience in SaaS, software or closely related tech preferred • Experience project managing multiple priorities with Enterprise-level customers • Ecommerce or martech experience highly preferred • Demonstrated experience coaching and mentoring • Demonstrated problem solving abilities, including with technical issues • Strong process-orientation and ability to drive a consistent and repeatable experience • Experience in a high-growth, early stage environment preferred • Experience working with or onboarding customers across multiple owned marketing channels (e.g. SMS, push, direct mail, or similar); comfort speaking to cross-channel strategy and how channels complement one another is a strong plus • Familiarity with lifecycle and retention marketing concepts — including list segmentation, campaign sequencing, and automation design — across more than one channel

🏖️ Benefits

• Salary range of USD $97,000-$117,000 base plus quarterly variable compensation & significant equity (we do not have geo based salaries) • High growth startup - plenty of room for you to directly impact the company and grow your career! • Work from home (or wherever) • Fun - We're passionate and enjoy what we do • Competitive compensation and opportunity for equity • Flexible paid time off • Health, dental, vision insurance