Automation & AI Engineer

🔥 12 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arctiq

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Arctiq is a company that specializes in providing transformative infrastructure, security, and platform engineering solutions. They focus on enterprise security, modern infrastructure, and platform engineering, helping businesses architect practical and efficient solutions using world-class technologies. Arctiq offers managed security services, cloud security, and modern infrastructure solutions such as wireless networking and hybrid cloud infrastructure. They work with various sectors including healthcare, education, government, and more to enhance connectivity and bolster security using innovative technologies. Their services cover comprehensive infrastructure and security needs, from video surveillance in schools to smart city initiatives and cloud-native solutions for industries like oil & gas.

📋 Description

• Partner with IT leadership to define and execute the IT service management automation roadmap • Identify high-volume, repetitive, and manual processes suitable for automation • Develop automation business cases covering effort reduction, cost savings, risk reduction, and service improvements • Maintain a prioritized automation backlog aligned with business objectives • Design and implement AI-driven solutions using leading AI platforms, copilot technologies, and emerging tools • Build AI-assisted workflows for incident triage, knowledge retrieval, ticket summarization, root cause analysis, change risk assessment, self-service support, and virtual agents/chatbots • Develop responsible AI practices addressing accuracy, privacy, governance, and compliance • Design and implement ITSM platform workflows, including flow design, integration hubs, service catalog, virtual agent, and performance analytics tooling • Create automated approval flows, ticket routing, service fulfillment, onboarding/offboarding workflows, and operational runbooks • Support migration and modernization from legacy ITSM platforms • Develop integrations across ITSM, productivity, cloud, observability, identity, security, endpoint management, and business application platforms • Build and maintain REST APIs, webhooks, middleware, and event-driven integrations • Automate data synchronization across ITSM, CMDB, observability, identity, and asset management platforms • Support AI-powered operational workflows and integrate monitoring, alerting, and event management platforms into ITSM processes • Develop automated incident creation, enrichment, routing, escalation, and remediation workflows • Enable predictive operations and self-healing capabilities • Design digital employee experiences, intelligent knowledge management, guided support experiences, and automated request fulfillment workflows • Improve service catalog usability and adoption • Develop KPI dashboards and automation effectiveness metrics for time savings, ticket reduction, MTTR improvements, SLA compliance, and employee experience • Drive continual improvement using data and operational analytics • Ensure solutions meet security standards, audit requirements, and governance expectations • Maintain documentation, designs, testing procedures, and operational runbooks • Participate in audit, compliance, and operational review activities • Partner with Infrastructure, Security, Service Desk, Enterprise Applications, and Business Operations teams

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field • 5+ years of experience in automation engineering, software development, DevOps, IT Operations, or ITSM engineering • 3+ years of experience with ServiceNow, Microsoft Power Platform, or similar workflow automation platforms • Strong experience with REST APIs, JSON, Webhooks, PowerShell, Python, and JavaScript • Experience integrating enterprise systems and SaaS platforms • Knowledge of ITIL practices and ITSM processes, including Incident, Problem, Change, Request Fulfillment, Knowledge, and Asset Management • Relevant certifications such as ServiceNow CSA/CAD/CIS, Microsoft Power Platform, or Azure AI Engineer preferred • Experience with AI-driven service platforms, copilot studios, observability tooling, identity platforms, and CMDB/ITAM preferred • Experience with enterprise AI implementation and governance preferred

🏖️ Benefits

• Contract-to-hire opportunity • Remote work arrangement • EST working hours • Equal opportunity and inclusive work environment • Interview accommodations or adjustments available upon request