Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ardent Global Logistics

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🚗 Transport

📦 Logistics

🛍️ eCommerce

Transport • Logistics • eCommerce

Ardent Global Logistics is a customer-focused global logistics provider that specializes in a range of transportation and supply chain solutions. They offer services in ocean freight, air freight, customs brokerage, specialty logistics management, drayage, overland services, and warehouse fulfillment, aiming to enhance their clients' supply chains through innovative and tailored logistics strategies. Committed to delivering both goods and solutions, Ardent leverages technology and expertise to ensure seamless service and customer satisfaction across various industries.

📋 Description

• Serve as the primary point of contact for an assigned portfolio of accounts • Own day-to-day customer communication and response quality • Build relationships across multiple levels and functions within customer accounts • Act as the customer's internal advocate at Ardent • Conduct proactive outreach, scheduled check-ins, and satisfaction monitoring • Support onboarding and implementation from account setup and compliance through the first shipment • Assist with pricing, keep rates current, and communicate pricing to Operations and customers • Manage the quote-to-booking process and follow up on outstanding quotations • Bring pricing options and recommendations to account leadership • Identify opportunities to expand accounts into ocean, air, customs brokerage, drayage, First Sale valuation, and duty recovery services • Identify at-risk accounts and escalate them with an attached plan • Spot-check shipments for SOP compliance and identify recurring customer issues • Write, maintain, and update customer SOPs and internal documentation • Collaborate with Pricing, Operations, Imports, Exports, and Customs to resolve issues • Maintain and update the preferred agent database • Document account activity, contacts, and opportunities in GoFreight and HubSpot • Establish and monitor service standards and KPIs • Prepare and support quarterly business reviews and customer-facing materials • Monitor service quality, identify trends, and bring root-cause analysis to management • Maintain customer success stories for commercial use • Contribute to continuous improvement and automation initiatives alongside Operations

🎯 Requirements

• 2+ years of account management or customer experience within international logistics, or equivalent freight forwarding operations experience • Working knowledge of ocean and air import and export processes and documentation • Strong written and verbal communication skills, with an analytical and direct style • Proficiency in Microsoft Office, especially Excel • Ability to work effectively on a fully remote team spanning multiple time zones • Customs brokerage exposure preferred; familiarity with entry filing, HTS classification, and trade compliance fundamentals preferred • TMS experience; GoFreight strongly preferred • CRM experience; HubSpot preferred • Familiarity with First Sale valuation, Section 301, or duty recovery work preferred • Experience preparing and presenting quarterly business reviews preferred • Knowledge of transportation and logistics market trends preferred

🏖️ Benefits

• Fully remote work arrangement • Remote team spanning multiple time zones • Customer-facing and cross-functional collaboration opportunities • Opportunities to contribute to continuous improvement and automation initiatives • Participation in quarterly business reviews and customer-facing work

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