Product Support Representative

🔥 16 hours ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AriensCo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🤝 B2B

🛒 Retail

Manufacturing • B2B • Retail

AriensCo has been a leader in manufacturing outdoor power equipment since 1933. Based in Brillion, WI, and Fayetteville, TN, the company designs, fabricates, and assembles a wide range of products including commercial and residential lawn mowers, snow blowers, and other outdoor power equipment. AriensCo adheres to world-class Lean manufacturing standards to ensure high quality and efficiency in production. The company's premium brands include Ariens Sno-Thro®, Gravely®, and others, with products sold through various independent dealers and retailers.

📋 Description

• Work with end users, landscape professionals, dealerships, and retailers to resolve entry- to moderate-level product-related issues • Coordinate goodwill solutions, including parts discounts, no-charge parts orders, and repair reimbursements • Create and maintain standard work and internal Knowledge Base content • Perform advanced product part fitment and identification using Parts Smart, PDFs, Legacy, and old Gravely resources • Enter parts orders • Provide basic support for consumer product issues and facilitate customer experience with supporting dealers • Support dealer product issues, troubleshooting, general product questions, limited diagnostics, warranty approval, goodwill, and systems processes • Lead or support product resource improvements, including parts manuals, owner's manuals, and service documents • Assist with consumer product selection inquiries • Handle dealer, retailer, and consumer questions through conclusion • Answer questions regarding warranty statements, claim processing, pre-authorization, and policy adjustments • Create parts manuals from Tech Pubs documents in DMRT • Create fast-moving parts and accessory IPLs in DMRT • Create Hydro-Gear and other model IPLs not supported by Tech Pubs • Create Knowledge Base answers for internal and external publication • Raise awareness with leadership and the MT group regarding early indications of product issues • Provide technical and product knowledge support to other customer service teams • Handle entry-level and moderate consumer escalations involving product and dealer/retailer issues • Perform other duties and projects as assigned

🎯 Requirements

• High School Diploma required; Associate's Degree preferred • Minimum of 5 years of customer service experience • Experience with Microsoft Office Suite and CRM platforms • Strong communication and customer service skills • Attention to detail and ability to follow processes • Comfort with systems and technology • Ability to manage challenging customer situations • Experience with systems and cross-functional coordination • Familiarity of all product publications not limited to service manuals, owners manuals, parts manuals, service notifications • Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future

🏖️ Benefits

• Medical, Dental, Vision Insurance effective first day of employment • Dependent Care Flexible Spending Account (FSA) plan • 401(k) match and profit-sharing plans • Life Insurance • Health Savings Accounts (HSA) • Short Term Disability • Parental Leave • Onsite Marketplace Care Partners at all locations • Paid holidays • Employee Assistance Program • Tuition Reimbursement and Apprenticeship Programs • Safety shoes and safety prescription glasses reimbursement • Employee Product Purchase Program • 50% Daycare discount **Brillion Early Learning Center • 10% tuition discount at KinderCare Learning Centers nationwide **Excludes Brillion Early Learning Center • Onsite health clinic with Bellin Health **Brillion Campus Only • Nearsite & Urgent Care Clinic Options **Brillion Campus Only • Continuous training and advancement opportunities