Technical Printer Support Representative I – Inkjet

Job not on LinkedIn

🔥 13 hours ago

🐊 Florida, Iowa, +6 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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accessiBe

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

🤖 Artificial Intelligence

🌐 Web 3

Compliance • Artificial Intelligence • Web 3

accessiBe is a leading company specializing in AI-powered web accessibility solutions. Its platform helps businesses ensure that their websites are compliant with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG). By offering tools for auditing, monitoring, and managing web accessibility, accessiBe empowers organizations to create inclusive online experiences for all users, including those with disabilities.

📋 Description

• Provide positive and professional technical support to Canon customers via phone • Analyze complex issues to answer questions, troubleshoot, and advise on solutions • Promptly identify, research, and resolve customer inquiries using available software and network tools • Interact with customers and team members simultaneously to expedite call resolution • Make prompt, accurate business decisions that mutually benefit the business and customer • Document interactions and resolutions in company applications • Assist customers using the Total Care approach in making purchase decisions and completing orders on the Canon website • Receive and respond to inbound customer calls and inquiries • Resolve routine and complex technical inkjet printer issues using a first-call-resolution strategy • Escalate appropriate cases and follow up to ensure timely resolution and customer satisfaction

🎯 Requirements

• High school diploma or equivalent • Previous customer service or call center experience • Demonstrated knowledge of PC operating systems such as Windows and/or MAC • Intermediate to advanced level skills with internet navigation, instant messenger tools, and email • Keyboarding and MS Office proficiency • Ability to work independently and manage time effectively • Strong communicator with active listening skills and proficiency in English • Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment • Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time • Dependable, punctual, and consistent attendance is a must for this position • Reliable high-speed internet connection and a workspace free from noise and distractions

🏖️ Benefits

• Paid orientation and training • Medical, vision, dental, life insurance, and disability benefits • Company-paid holidays • Paid time off: personal, vacation, and sick time • 401(k) with company match • Employee assistance program • Tuition reimbursement • Employee discounts • Pay differentials • Various scheduling options • Remote work style