Teleservices Consultant

🔥 6 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arizona Financial Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1936

🏦 Banking

💸 Finance

🛡️ Insurance

Banking • Finance • Insurance

Arizona Financial Credit Union is a member-owned, Arizona-based credit union offering retail and commercial banking services to individuals, families and small businesses. Trusted locally since 1936, it provides checking and savings accounts, certificates and IRAs, consumer and mortgage lending (including first-time homebuyer, refinance, construction and reverse mortgages), auto and personal loans, credit cards, wealth and retirement planning, business banking and commercial loans (including SBA and equipment loans), treasury and merchant services, insurance products, and digital/mobile banking tools and fraud/identity protection. The credit union also emphasizes community involvement, financial coaching and member resources.

📋 Description

• Deliver services and expertise to business and consumer members by phone • Grow business and empower members toward self-service options • Handle ACD queues including 100 Club, Card Inquiry, General Inquiries, Password Resets, Technical Support, Technical Support Internal, Business Services, and Spanish if applicable • Maximize each member contact as an opportunity to create or expand a mutually beneficial relationship • Offer products or services to assist members with their current financial needs • Maintain current organizational knowledge of products, services, and specialty systems • Use systems including NCR online banking/mobile banking admin console, CST bill pay, Visa DPS, Zelle, PowerOns, and Temenos • Communicate process improvement opportunities and ways to increase call center efficiency • Follow organizational security procedures and training while providing remote services • Support relationship banking service strategy and brand guidelines • Solve problems and remain calm during stressful interactions • Complete notes and processes while in conversation with members • Multitask and achieve schedule adherence requirements • Perform other job-related duties as assigned

🎯 Requirements

• High School diploma or general education degree (GED) • One (1) year experience in a financial institution, call center or any related customer service field • Knowledge of computers and software applications in Windows, Excel, and Word • Ability to type 45 words per minute • Ability to perform 10-key accurately • Ability to read, write, speak, and use proper grammar in English • Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals • Ability to speak effectively to members regarding sensitive inquiries or complaints • Ability to present information to groups • Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations • Ability to professionally communicate while presenting information to members and/or department staff • Ability to communicate verbally both in person and on the telephone • Ability to calculate rates, ratios, and percentages • Process teller transactions and teller related functions • Ability to travel independently to department and branch locations • Employees who work from home must have business operational internet and a dedicated workspace • Preferred: Twelve months with Arizona Financial • Required licenses, training, and certifications: None

🏖️ Benefits

• Remote work arrangement • Dedicated workspace for employees who work from home • Business operational internet for work tasks • Video call or chat messaging systems for communication • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions