Senior Director, Institutional Loan Servicing

Job not on LinkedIn

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $145k - $165k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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University of Arizona College of Education

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1922

📚 Education

🏥 Healthcare

💳 Fintech

Education • Healthcare • Fintech

University of Arizona College of Education is a leading institution dedicated to providing comprehensive education and training in various healthcare fields. Their programs, including a Bachelor of Science in Nursing (BSN), prepare students for successful careers in nursing and healthcare through a combination of classroom instruction and hands-on training. With multiple campuses across the United States, the college emphasizes flexibility and personalized career support to ensure students thrive in their chosen career paths.

📋 Description

• Oversee the College’s institutional loan portfolio, including iLoan • Manage institutional loan servicing, repayment, collections, and delinquency management • Develop collection strategies, repayment solutions, and account treatment plans based on borrower risk and repayment status • Analyze portfolio performance through reporting, file reviews, and borrower behavior trends • Establish policies, procedures, controls, and documentation standards for loan servicing and collections • Partner with Legal and Compliance to ensure regulatory adherence and audit readiness • Monitor regulatory changes and implement process, training, and system updates • Develop operational workflows and early-intervention strategies to support borrowers and reduce delinquency • Collaborate with Financial Aid and campus stakeholders to promote repayment accountability • Oversee third-party servicers, collection agencies, and technology partners • Lead financial literacy initiatives focused on borrowing, budgeting, and repayment success • Develop dashboards and executive reports tracking portfolio performance, delinquency trends, recoveries, vendor results, and repayment metrics • Optimize outreach strategies, payment arrangements, hardship solutions, collection treatments, vendor assignments, and escalation processes • Lead and develop a servicing and collections team • Serve as operational subject matter expert for institutional loan servicing, student receivables, repayment trends, collections strategies, data integrity, loan-level reviews, and operational risk management • Collaborate with Financial Aid, Finance, IT, Student Services, Compliance, and external partners on procedures, training, system enhancements, and performance expectations

🎯 Requirements

• Bachelor’s degree in business, finance, operations, compliance, higher education administration, or a related field; equivalent senior-level experience may be considered • Minimum 8 years of progressive experience in consumer or student-loan servicing, collections, receivables management, repayment operations, portfolio analytics, or a related regulated environment • Minimum 3 years leading teams, projects, vendors, or cross-functional workstreams in a director-level or senior manager capacity • Demonstrated success building collection strategies, treatment matrices, policies, controls, and performance-management programs • Working knowledge of federal and state requirements affecting servicing, collections, consumer communications, privacy, complaints, and third-party oversight • Experience selecting, implementing, and governing collection agencies, servicers, technology platforms, or related vendors • Strong hands-on analytical skills, including account-level review, file-level analysis, portfolio segmentation, repayment-performance tracking, forecasting, KPI design, budgeting, and executive reporting • Strong communication and change-management skills, with the ability to explain data findings, file-level examples, repayment trends, and operational recommendations to senior leaders and cross-functional partners • Sound judgment and discretion when handling confidential student and financial information

🏖️ Benefits

• Dynamic organizational culture within a supportive working environment • Generous PTO and holiday benefits • Medical, dental, and vision benefits • 401(k) and company match