Lead Data Center NOC Engineer, L2

🕒 August 26

🏄 California – Remote

🏄 California – Remote

💵 $125.8k - $157.3k / year

⏰ Full Time

🟠 Senior

🌐 Network Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Armada

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 $47.3M Series A on 2023-12

Manufacturing • Logistics • Consulting

Armada is a company focused on enhancing connectivity and data management in remote environments through advanced technology solutions. With products such as Connect, Edge, and OpsAI, Armada enables seamless connectivity, robust data infrastructure, and real-world AI applications to address critical challenges in industries like oil and gas, public sector, manufacturing, mining, logistics, and telecommunications. The company leverages partnerships and technology like SpaceX/Starlink to bring digital solutions to over 40 countries. Armada's mission is to bridge the digital divide by offering innovative connectivity and compute solutions tailored for the most challenging environments.

📋 Description

• Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians • Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering • Lead shift handovers, prioritization, and operational decision-making • Mentor and coach junior NOC staff and support onboarding • Represent the NOC during cross-functional incident bridges • Serve as Incident Commander for medium to high-severity incidents • Own the end-to-end incident lifecycle: detection, triage, mitigation, communication, and resolution • Drive root cause analysis and corrective actions for recurring issues • Ensure high-quality, executive-ready incident communications • Continuously improve MTTR and operational reliability • Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms • Perform health checks on UPS, PDUs, generators, and CRAC/CRAH systems • Troubleshoot MEP-related issues and coordinate maintenance and remote hands • Support modular, containerized, and micro data center deployments • Enforce physical and logical security policies • Monitor and troubleshoot switches, routers, firewalls, and edge connectivity • Perform L2/L3 troubleshooting covering VLANs, IP addressing, MTU, and routing fundamentals • Validate fiber/copper connectivity, optics, link status, and redundancy paths • Troubleshoot VPNs and secure remote access solutions • Escalate architecture or design issues to Network Engineering (L3) • Use observability and ITSM platforms including Grafana, Zenduty, ServiceNow, Jira, and SolarWinds • Own and maintain operational runbooks, SOPs, and escalation procedures • Improve alerting quality, dashboards, and noise reduction • Support automation, reporting, audits, and compliance requests • Partner with Engineering and Product teams • Participate in change planning, execution, and post-change validation • Identify operational gaps and drive continuous improvement initiatives

🎯 Requirements

• 7+ years experience in NOC, data center, or infrastructure operations • Demonstrated experience leading incidents or technical shifts • Strong hands-on experience with DCIM/BMS platforms (Distech, Schneider, RadixIOT) • Advanced L2/L3 networking troubleshooting experience • Solid understanding of power, cooling, and monitoring systems • Ability to interpret electrical one-lines and network diagrams • Comfortable with shift work and on-call rotations • Preferred certifications: CCNA, JNCIA, CDCTP, CDCP, or equivalent • Preferred experience with edge/remote connectivity (VSAT, LTE/5G, Starlink) • Preferred familiarity with Linux/Windows server environments • Preferred basic scripting (Python, Bash, PowerShell)

🏖️ Benefits

• Competitive base salary and equity • Medical, dental, and vision (subsidized cost) • Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) • Retirement plan options, including 401(k) and Roth 401(k) • Unlimited paid time off (PTO) • 14 paid company holidays per year • Subsidized benefits