Consumer Collections Supervisor

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ALTUS Receivables Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

🛡️ Insurance

Finance • Insurance • Technology

ALTUS Receivables Management is a leading provider of audit and recovery services specifically tailored for the property and casualty (P&C) insurance industry. The company utilizes advanced technology and analytics to help clients identify and recover cash leakage through various services, including subrogation audit and recovery, deductible audits, and premium recoveries. With a proven track record and a focus on compliance and data security, ALTUS serves many major insurance carriers and offers deep expertise in the complexities of the insurance sector.

📋 Description

• Lead a team of 10–15 debt collectors • Supervise, coach, and develop collectors • Monitor calls, contacts, payment promises, collections, and recovery-rate performance metrics • Conduct coaching sessions and performance reviews • Ensure adherence to FDCPA, TCPA, Regulation F, and state laws • Review calls for quality and compliance • Manage sensitive accounts involving bankruptcy, deceased consumers, attorneys, and cease-and-desist requests • Handle consumer complaints and maintain audit-ready documentation • Oversee multiple client portfolios and enforce client-specific collection guidelines • Monitor portfolio performance and identify issues that could impact client relationships • Prepare regular performance reports • Support client and compliance audits • Collaborate with Compliance, Legal, IT, and Client Services on operational issues • Assist with licensing and regulatory requirements

🎯 Requirements

• 3–5+ years of consumer collections experience • At least 2+ years specifically in third-party/agency collections, excluding first-party/in-house collections • 1–2+ years in a lead, senior collector, or supervisory role • Strong working knowledge of FDCPA, TCPA, Regulation F, FCRA, and state collection agency licensing requirements • Proficiency in Excel and client reporting/scorecard formats • Bilingual Spanish/English is optional

🏖️ Benefits

• Quarterly bonus opportunities • Health coverage options • Dental coverage options • Vision coverage options • Life coverage options • Disability coverage options • 401(k) retirement plan with company matching • Immediate vesting • Generous paid time off policy (18 days) • 9 paid holidays