Director of Premium Audit – Learning and Development

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ALTUS Receivables Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

🛡️ Insurance

Finance • Insurance • Technology

ALTUS Receivables Management is a leading provider of audit and recovery services specifically tailored for the property and casualty (P&C) insurance industry. The company utilizes advanced technology and analytics to help clients identify and recover cash leakage through various services, including subrogation audit and recovery, deductible audits, and premium recoveries. With a proven track record and a focus on compliance and data security, ALTUS serves many major insurance carriers and offers deep expertise in the complexities of the insurance sector.

📋 Description

• Provide structure to enterprise-wide training and mentoring initiatives supporting Premium Audit operations teams • Modify and enhance the audit training platform, especially for inexperienced employees • Review presentation, reinforcement, automated, module-based, and self-paced learning methods • Revamp curriculum and create separate tracks for experienced and inexperienced auditors • Develop click-and-learn videos and modules • Evaluate and potentially implement an LMS for training videos and completion tracking • Improve auditor retention and new-hire production during the first six months • Assist the Training department with sessions supporting business operations • Partner with Recruiting and HR to refine candidate profiles, interviewing, hiring, and onboarding processes • Support individual auditor technical improvement and certification completion • Develop annual goals for experienced and inexperienced auditors • Coordinate review mentoring and field ride-along initiatives for uniformity and adherence to NEIS SOP • Personally engage in auditor mentoring and ensure post-training support and proper inventory and carrier balance • Assist with updates to NEIS SOP and reinforce field compliance • Drive process improvement and ongoing learning initiatives • Serve as a thought leader in progressive learning, automation-assisted support, and AI integration • Provide administrative support for NEXUS audit software adoption and training and become a subject matter expert • Refine NEXUS training programs, including workforce management tools • Assist with audit process enhancements and a structured online web portal • Support Parent Note and Checklist integration and future AI integration into audit processes • Work with NEIS leadership on short- and long-term goals, product innovation, and market leadership • Collaborate with other NEIS functional groups and foster diverse ideas for efficiency improvements

🎯 Requirements

• 15+ years audit industry experience • 10+ years management experience • Prior training and/or mentoring experience • Proven leadership, business oversight, and analytical skills • Ability to identify inefficient processes and create and implement effective solutions with limited resources • Excellent communication, presentation, and interpersonal skills • Encouragement to complete APA and PAAS certifications • Occasional travel required

🏖️ Benefits

• Annual incentive bonus • Health coverage options • Dental coverage options • Vision coverage options • Life coverage options • Disability coverage options • 401(k) retirement plan with company matching • Immediate 401(k) vesting • Generous paid time off policy • 7 paid holidays • Weekly pay