Founding Technical Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Artemis

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🎖️ Defense

💼 Consulting

🤖 Artificial Intelligence

Defense • Consulting • Artificial Intelligence

Artemis is a company positioning itself as the world’s first AI-native protection layer. It offers security solutions that leverage artificial intelligence to detect, prevent, and mitigate threats across digital applications and infrastructure. The company appears product-focused and is actively hiring.

📋 Description

• Own the post-sale lifecycle for every closed-won customer across onboarding, adoption, value realization, expansion, and renewal • Run structured onboarding from contract signature to fully live: set a joint success plan with milestones, drive the remaining integrations and data connections, configure alerting and escalation paths • Own the customer health system: run recurring reviews across product engagement, outcome quality, integration health, AI adoption, and open risks • Deliver QBRs with quantified impact grounded in real usage data and outcome reporting • Run a clear asks-and-risks process: convert customer requests into tracked internal work, route to the right owner, chase SLAs, and close the loop with the customer • Drive adoption of AI-native workflows across investigation, detection, and hunting • Triage issues live on customer calls and pull in engineering with full context when needed • Surface expansion signals and partner with Account Executives on renewal and expansion motions • Serve as voice of customer, feeding structured field signal into the product roadmap and quality feedback into the teams that build and tune detections • Build the CS playbook that future CS hires ramp on

🎯 Requirements

• 5+ years in a Customer Success Manager, Technical Account Manager, or post-sales Solutions role in B2B cybersecurity or technical enterprise SaaS • You genuinely understand AI, you use LLM tools daily, you can explain agentic workflows to a skeptical SOC analyst • Security domain fluency: you can hold your own with SOC managers, detection engineers, and CISOs on SIEM, EDR/XDR, SOAR, identity, and cloud • Comfortable in data: you can read dashboards, interrogate usage and detection metrics, and turn them into a value narrative • Proven ownership of renewals and expansions in complex, multi-stakeholder accounts • Strong project management across concurrent onboardings and escalations • Exceptional written communication, weekly customer updates, executive summaries, and EBR narratives that stand on their own • Startup-ready: you build process where none exists, and you're comfortable being the first and only person in your function

🏖️ Benefits

• Health insurance • Top-of-market equity component