Call Center Representative

🔥 1 hour ago

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Ascensus

5001 - 10000 employees

Founded 2000

💸 Finance

👥 HR Tech

💰 Secondary Market on 2019-02

Finance • HR Tech

Ascensus is a company that values its people and emphasizes a culture guided by principles such as integrity, quality, and a commitment to high standards. It provides administrative and recordkeeping services, focusing on helping individuals achieve financially secure retirements and ensuring quality education for children. Ascensus is dedicated to diversity, inclusion, and providing equal opportunities, making it a rewarding place to work. The company also offers a wide range of benefits to its employees, including student loan refinancing and healthy living programs.

📋 Description

• Provide customer service and processing for account-based employee benefit plans • Handle requests from participants, financial advisors, and plan administrators • Provide high quality service to all callers using phone, email, or chat • Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner • Comply with plan document provisions and company procedures

🎯 Requirements

• High school diploma or GED • 1+ years of call center or customer service experience preferred • Ability and proficiency with Microsoft Office and Excel applications • Experience with claims processing or benefit card systems

🏖️ Benefits

• 100% fully remote

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