Global Head of Professional Services

Job not on LinkedIn

🔥 11 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $215k - $300k / year

⏰ Full Time

🔴 Lead

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Own the strategy, performance, and evolution of Ashby's global Professional Services organization across Implementation, Integrations Consulting, Build Services, and emerging technical and advisory services • Position Professional Services as a competitive advantage in winning complex Enterprise deals and accelerating customer time-to-value • Evolve services offerings for Enterprise implementation, technical consulting, integration services, hands-on build services, and change management • Differentiate High Touch and Strategic implementation motions • Lead and scale a multidisciplinary global organization • Hire, coach, and develop directors, managers, and individual contributors • Establish standards for implementation quality, project governance, change management, and customer readiness • Manage complex Enterprise engagements, executive stakeholder alignment, technical dependencies, project risks, and escalations • Define and inspect implementation, time-to-go-live, scope, customer sentiment, and handoff metrics • Partner with Sales and Solutions Engineering on complex Enterprise deals, discovery, solution scoping, Statements of Work, and commercial alignment • Build a commercially successful services business and ultimately own its P&L • Establish rigor around services revenue, margin, scope management, and resource allocation • Own capacity planning and resource forecasting • Develop delivery methodologies, playbooks, and quality standards • Improve efficiency through process design, automation, and technology • Partner with Product and Engineering to translate implementation insights into product improvements

🎯 Requirements

• Experience building or meaningfully transforming a Professional Services organization within a high-growth B2B SaaS company • Experience commercializing services, designing offerings, managing delivery economics, and balancing revenue generation with customer outcomes • Deep experience hiring, developing, and managing leaders and technically sophisticated teams • Experience leading services for a complex B2B SaaS platform involving sophisticated integrations, data migration, configuration, or Enterprise workflows • Strong track record partnering with Sales, Product, Engineering, and Customer Success • Understanding of capacity models, project economics, implementation methodology, and delivery metrics • Strong judgment and intellectual curiosity • Exceptional clarity in communicating technical and operational complexity • Must have led a Professional Services organization in a growth B2B SaaS company, including front line managers

🏖️ Benefits

• Equity • Commission • Equal employment opportunities and commitment to a diverse and inclusive workforce • Fair and transparent hiring process

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