Real Time Analyst

🕒 August 6

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 CA$95k - CA$143.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Build and maintain global schedules aligned with required coverage, headcount, skills, and time zones • Partner with Support Managers to evolve schedules and manage shift-change and time-off workflows • Design coverage supporting SLA attainment while preserving team flexibility and autonomy • Account for skill distribution and routing • Monitor queues and team activity in real time against schedule and SLA • Make or recommend live adjustments to prioritization, coverage shifts, breaks, and offline time • Identify intraday risks and coordinate responses with Support Managers • Manage real-time exceptions including spikes, outages, and unplanned absences • Track team data and behaviors to improve planning • Build and maintain dashboards for coverage health, intraday trends, and emerging risk • Share scheduling and RTA learnings with the WFM Lead to improve forecasts and capacity assumptions • Partner with the WFM Lead, Support Managers, and Support Operations • Serve as the day-to-day point of contact for coverage questions and live adjustments • Advocate for sustainable, human-centered scheduling decisions

🎯 Requirements

• Hands-on experience with scheduling and/or real-time/intraday management in a Support, CX, or technical services environment • Strong grasp of coverage strategies, adherence, shrinkage, occupancy, and conformance concepts • Comfort making sound real-time decisions with imperfect information and a fast clock • Highly analytical; able to read live data quickly and turn it into actionable adjustments and recommendations • Experience with WFM/scheduling tooling • Comfort building or maintaining dashboards • Familiarity working with Support metrics and SLAs • Strong communication skills for flagging risk and coordinating live adjustments • Comfortable partnering across managers and levels • No educational credential specified

🏖️ Benefits

• Competitive compensation • 10-year exercise window for stock options • Unlimited PTO with four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget • More expensive educational items such as conferences covered with manager approval • Time to do things the right way and emphasis on high quality work