Senior Strategic Implementation Specialist – Americas, West

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $140k - $185k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Manage and execute end-to-end implementations of Ashby’s solution for new Strategic, predominantly Enterprise, customers • Develop and execute implementation plans to provide a positive customer experience and expedited time to value • Define project work, align stakeholders, communicate project plans, and deliver results according to agreed expectations • Manage several complex implementation and onboarding projects concurrently • Track teams and milestones to keep implementations on schedule • Serve as the customer’s proactive guide and advocate throughout implementation • Understand customer needs and tailor implementations to specific requirements • Navigate change management and help customers adopt new systems and approaches • Advise customers on software usage best practices to ensure optimal value • Identify thematic customer opportunities and improve internal processes • Partner with Customer Success, Sales, Product, Engineering, and Operations stakeholders • Use metrics and analytics to inform decisions and measure success • Coach and teach customers to help them grow

🎯 Requirements

• At least 2 years of experience owning implementations for a complex SaaS product • Extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS organization • Experience defining work, aligning stakeholders, communicating project plans, tracking milestones, and delivering results • Ability to work effectively in a remote-first setting • Ability to travel less than 10% as needed for strategic customer engagements • Strong understanding of complex, configurable B2B SaaS products and technical intricacies • Experience with multi-step workflows, several core workflows, and integrations with other systems • Experience navigating change management processes and helping customers adapt to new systems • Ability to advise customers on software best practices • Strong customer-facing, technical, analytical, and interpersonal capabilities • Clear and precise communication; ability to distill complex concepts into simple themes • Problem-solving and critical-thinking skills • Process and workflow improvement experience • Detail-oriented and technically proficient • Data-driven approach using metrics and analytics • Adaptability in a fast-paced, evolving environment • Ability and enthusiasm to coach customers • Ashby or ATS experience is a plus, not required

🏖️ Benefits

• Competitive compensation • Equity / stock options • 10-year exercise window for stock options • Unlimited PTO; four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget • More expensive educational items such as conferences covered with manager approval • High-quality work environment with time to do things the right way • Product and customer experience employees can be proud of