Claims Supervisor

🕒 Yesterday

🏈 Alabama, Arizona, +20 more states – Remote

infoinfo

💵 $82k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Logo of Aspire General Insurance

Aspire General Insurance

1001 - 5000 employees

Founded 2013

🛡️ Insurance

💸 Finance

☁️ SaaS

💰 Debt financing on 2025-09

Insurance • Finance • SaaS

Aspire General Insurance is a U. S. -based auto insurance carrier that specializes in affordable, non-standard and standard personal auto policies. The company provides digital-first services — including producer and insured portals, quoting, endorsements, payments, and claims handling — and partners with insurance producers and agencies to distribute coverage. Aspire emphasizes speed, flexibility, and reliable customer support (including Spanish-language service) through a modern platform and streamlined workflows.

📋 Description

• Supervise a team of Claims Representatives and Claims Support Specialists • Review automobile claim investigations and overall file handling • Provide claim-handling recommendations and direction to team members • Ensure claims are adjudicated according to company standards, industry best practices, and applicable regulations • Determine, recommend, and grant appropriate settlement and payment authority • Monitor the quality and accuracy of the team’s claims work product • Ensure the team meets established performance, service, and quality goals • Create a strong training and development environment within the Claims Department • Provide timely coaching, feedback, recognition, and performance documentation • Evaluate employee performance and coordinate personnel actions with Human Resources when appropriate • Assist with identifying, recruiting, hiring, and developing top talent • Support employee scheduling, time-off requests, and work-shift management • Assist with the ongoing operations of the Claims Department • Maintain established claims policies, procedures, systems, and workflows • Identify opportunities for process and system improvements and provide recommendations to management • Escalate issues or concerns that could negatively impact the Claims Department or company • Ensure compliance with applicable state and federal laws, Department of Insurance requirements, carrier requirements, and company policies • Maintain confidentiality of sensitive employee and company information

🎯 Requirements

• 3+ years of Property & Casualty insurance experience • Experience handling automobile property damage, injury, and subrogation claims • Strong understanding of insurance industry practices, standards, regulations, and terminology • Ability to review claims and provide clear handling recommendations and direction • Strong analytical, problem-solving, and decision-making skills • Ability to manage multiple priorities in a high-volume, fast-paced environment • Strong interpersonal, communication, and customer service skills • Strong organizational skills and attention to detail • Proficiency with Windows and Microsoft Office products • Ability to successfully complete a background check

🏖️ Benefits

• Exempt full-time employment • Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs and practices • Equal opportunity and inclusive workplace commitments

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