Customer Growth Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📈 Growth Marketing

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Lead standardized, templated onboarding for newly-signed accounts in assigned states • Configure customer environments, guide basic data setup, and confirm customers can independently process claims using KidKare • Execute onboarding standards, playbooks, and quality expectations; escalate process gaps or edge cases • Deliver group and self-serve training • Serve as primary KidKare point of contact for several hundred small accounts • Own retention and renewal outcomes across the portfolio through automated and personalized outreach • Monitor account health indicators and prioritize at-risk and high-opportunity accounts • Conduct renewal and pricing conversations and secure renewal commitments within approved guidelines • Escalate pricing exceptions and non-standard terms • Identify and close upsell and cross-sell opportunities against an assigned expansion quota • Execute outreach sequences and campaigns • Match customer goals to relevant KidKare products and capabilities • Forecast expansion and retention activity and communicate progress to the manager • Build working knowledge of CACFP and sponsor organization operations • Log and document account activity in HubSpot, Monday, Notion, SharePoint, and KidKare CRM/CS tools • Use AI and automation tooling to manage a high-volume book • Recommend improvements to onboarding templates, training materials, and outreach sequences • Partner with Support on technical issues and escalations • Relay product and service improvement opportunities to Product • Meet performance measures for retention, renewals, expansion revenue, onboarding completion, engagement coverage, CRM hygiene, and automation/AI adoption

🎯 Requirements

• 2+ years in Customer Success, Account Management, Onboarding, or Inside Sales, preferably in a SaaS environment • Direct experience managing a high volume of accounts simultaneously with varying levels of engagement • Exposure to identifying and advancing upsell or cross-sell opportunities, with the appetite to carry a quota • Strong organizational skills and demonstrated discipline in following standardized workflows • Strong written and verbal communication skills, with the ability to tailor messaging across varying stakeholders • Technically capable, with patience for customers who are not • Self-motivated, proactive, and comfortable working independently • Preferred: demonstrated track record of closing upsell or cross-sell revenue against a quota • Preferred: experience with CACFP, federal benefit programs (SNAP, WIC, Head Start), or USDA guidelines • Preferred: experience onboarding or training customers on software • Preferred: experience using AI tools to manage customer relationships or workflows at scale • Preferred: experience in a scaled / digital / pooled customer success model • Bachelor's degree, preferably in Marketing, Business, Communications, or a related field

🏖️ Benefits

• 100% remote operation