Customer Success Manager

Job not on LinkedIn

🕒 September 17

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Serve as the primary point of contact and trusted advisor for assigned customers • Develop strong, long-term customer relationships at operational and executive levels • Conduct regular business reviews to monitor adoption, performance, and value realization • Drive customer satisfaction and NPS performance • Ensure timely renewals and proactively mitigate retention risks • Monitor customer health scores and improve engagement • Identify value expansion opportunities within existing accounts • Collaborate with Sales teams on relevant solutions and services • Meet and exceed revenue expansion targets • Build expertise in products and customer use cases • Understand customer workflows, operational challenges, and business objectives • Gather customer requirements and translate them into PRD documentation • Work with Product Managers and Development teams to prioritize and implement enhancements • Advocate for customers internally • Manage onboarding, training, and adoption programs • Track usage, adoption, NPS, renewal performance, and revenue expansion KPIs • Maintain accurate customer records in CRM and customer success tools • Collaborate with Support, Product, Sales, and Engineering teams • Communicate customer insights, trends, and risks to leadership

🎯 Requirements

• Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience) • 5+ years of experience in customer success or account management • Strong communication and presentation skills • Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings) • Experience with CRM systems (e.g., HubSpot) • Highly organized with a strong attention to detail and a proactive mindset • Fluent in English (additional European languages are an asset) • Experience in a software or SaaS environment • Familiarity with sales in technical or operational environments • Willingness to travel within the EMEA region for client visits or events • Team-oriented, ambitious, and eager to grow within an international organization

🏖️ Benefits

• Competitive base salary • Bonus structure • Fully remote • Professional development and international career growth opportunities • Supportive and dynamic work culture • Work with modern technology in a collaborative team environment