Product Support Specialist

Job not on LinkedIn

🕒 July 28

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Answer inbound support enquiries from users in the UK, US and Canada, professionally and quickly. • Run training sessions with new customers as part of their onboarding, following our training format. • Learn the product inside out so users get the full benefit of every feature. • Use your first-hand estimating experience to relate to what users are trying to achieve. • Explain technical features in a simple way that people can understand. • Follow our internal processes accurately so every type of request is handled the right way. • Help maintain our response time (we aim to respond to any support request within 2 minutes). • Keep accurate records of the support conversations you handle.

🎯 Requirements

• 2+ years experience as an Electrical or Mechanical Estimator, or in a customer support or technical role within the electrical, mechanical, or construction industry. • A strong interest in technology and a desire to build a career in software. • Excellent verbal and written communication skills, with the ability to explain technical concepts in a clear and approachable way. • A customer-first mindset with a genuine passion for helping people succeed. • Strong attention to detail and the ability to follow established processes consistently. • Excellent organizational and time management skills, with the ability to manage multiple customer enquiries. • Confidence delivering customer training, presentations, or demonstrations (or the willingness to learn). • The ability to work independently in a fully remote environment while collaborating effectively with a global team. • A positive attitude, strong work ethic, and commitment to achieving individual and team performance goals. • Flexibility to work scheduled hours that overlap with customers in the United States and Canada.

🏖️ Benefits

• Comprehensive product and support training. • Coaching from experienced product specialists. • Clear, documented processes for every type of support request. • Set formats and materials for customer training sessions. • The tools you need to do the job well. • A collaborative remote team that shares knowledge openly.