Software Support Specialist

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Respond to customer questions through email, phone, and chat • Troubleshoot storefront, order, template, digital asset, ERP, and account issues • Support customers with account setup, configuration, and user access • Manage support tickets from initial contact through resolution • Maintain clear and accurate case notes and escalate issues when needed • Support order, sourcing, inventory, procurement, and fulfillment questions • Identify recurring issues and share patterns with Product and Operations • Work with Product, Engineering, and Sales to resolve complex cases • Maintain internal knowledge-base and customer-facing support documentation

🎯 Requirements

• 1–3 years of customer support, client services, or similar experience • Strong written and verbal communication skills • Ability to explain technical information clearly and simply • Strong problem-solving skills and ability to manage multiple open cases • Good judgment around when to investigate independently and when to escalate • Experience with SaaS, eCommerce, ERP, marketing technology, or support ticketing platforms strongly preferred • Familiarity with digital asset management, order management, inventory, or integrations strongly preferred • Basic SQL or data-querying skills strongly preferred • Experience using AI tools to support customer communication, research, or documentation strongly preferred

🏖️ Benefits

• Visible impact: Join a small team where your work directly affects the customer experience • Broad exposure: Support customers across several products and business workflows • Close collaboration: Work directly with Product, Engineering, Sales, and Operations to solve customer problems • Meaningful ownership: Take responsibility for cases from the first question through to resolution • AI-powered tools, including transcription and automated note-taking, used during portions of the interview process • Alternative interview accommodation available upon request • Inclusive workplace committed to diverse, equitable, and inclusive teams