Service Desk Specialist

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Aspirus Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Aspirus Health is a healthcare organization providing a wide range of medical services and programs. The company operates various hospitals and clinics, offering specialties such as behavioral health, cancer care, emergency services, and surgery. Aspirus Health is committed to patient safety, quality compliance, and advancing care accessibility in Minnesota and Northern Wisconsin. They provide community support through programs like the Aspirus Scholars Program and have resources for health planning, such as advance care directives and a health insurance marketplace. Aspirus Health also focuses on sustainability and social responsibility.

📋 Description

• Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels • Troubleshoot and resolve hardware, software, account access, and application-related issues • Deliver exceptional customer service through clear, professional, and empathetic communication • Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement

🎯 Requirements

• Associate's Degree in Healthcare, Information Technology, Business, or related field required • Two (2) years' combination of relevant experience and education may be considered in lieu of degree • Demonstrated success supporting MS Office applications in a corporate environment • Demonstrated success working with a ticketing system for technical management support • Demonstrated success troubleshooting common IT issues involving personal computers, mobile devices, printers, phones, and online messaging platforms • Demonstrated success utilizing resources to assist in resolving IT issues • Demonstrated success mentoring peers • Experience in a health care setting preferred • Bachelor's Degree or Master’s Degree in Healthcare, Information Technology, Business, or related field strongly preferred • HDI Troubleshooting and Problem-Solving Boot Camp or ITIL Foundation certification preferred • Must reside in an approved remote work state for UW Health

🏖️ Benefits

• Health and dental insurance • Paid time off • Retirement plans • Two-week paid parental leave • Adoption assistance • Full time benefits for part time work for positions 60% FTE and higher • Variety of schedules and shifts offering flexibility and work-life balance • Emotional, financial, and physical well-being resources through the UW Health Employee Wellbeing Department • Tuition benefits for coursework associated with career advancement • Referral bonus