Implementation Support Coordinator

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ncontracts

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

☁️ SaaS

📋 Compliance

🏦 Banking

💰 Private Equity Round - Ncontracts on 2015-05

SaaS • Compliance • Banking

Ncontracts is a provider of integrated risk and compliance management software and services focused on financial institutions. Their SaaS platform offers enterprise risk management, compliance management (including AI-powered regulatory research and complaint categorization), vendor/third‑party risk management, audit and findings management, business continuity, cybersecurity assessments, and lending compliance (CRA, HMDA, 1071). Ncontracts serves banks, credit unions, mortgage lenders, fintechs and wealth managers, combining attorney-created knowledge bases, AI tools, and implementation/support services to help institutions manage regulatory obligations and third‑party risk.

📋 Description

• Support an assigned pod of Implementation Specialists with defined administrative and coordination tasks • Update implementation status fields in TaskRay based on direction and input from Implementation Specialists • Handle day-to-day coordination tasks and follow up on open items as directed • Route standard information requests and materials between Implementation Specialists and supporting teams • Escalate items outside established procedures to the manager or specialist • Send scheduled status updates to Customer Success and Vendor Success Managers using established templates • Compile weekly or monthly status summaries using standard formats • Maintain implementation records in TaskRay and flag records that are not updated within expected timeframes • Listen to recorded client calls and internal meetings and produce organized notes using a standard template • Prepare meeting materials as directed

🎯 Requirements

• Less than 1 year of related experience • No prior financial services or vendor risk management experience necessary • No formal occupational training required • Comfortable learning company policies and procedures for routine, well-defined tasks • Strong attention to detail and ability to follow established processes accurately and consistently • Ability to produce clear, concise written notes and status updates using established templates and formats • Comfortable learning software platforms such as TaskRay and Salesforce; no prior exposure required • Discretion when handling sensitive client risk and compliance information in accordance with confidentiality standards

🏖️ Benefits

• A fun, fast-paced work environment • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days