RCM Implementation Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 3%

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Assembly Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Assembly Health is dedicated to elevating financial performance for healthcare providers through innovative revenue cycle management and back-office solutions. Their expert team and technology optimize processes, allowing healthcare organizations to focus on delivering quality patient care. With a comprehensive approach that includes analytics, compliance consulting, and staffing services, Assembly Health serves a wide array of physician specialties and long-term care communities across the United States.

📋 Description

• Implement and onboard new RCM clients from initial kickoff through successful go-live and stabilization • Gather and document client workflows, operational requirements, payer information, provider data, and billing configurations • Develop and manage implementation timelines, deliverables, dependencies, and client action items across multiple concurrent implementations • Coordinate payer enrollment, ERA/EFT setup, clearinghouse enrollment, EDI configuration, and provider/NPI/TIN setup • Identify implementation risks, workflow gaps, and potential revenue-impacting issues before go-live • Validate system configuration and conduct pre-go-live testing for claims, interfaces, reports, and financial workflows • Lead kickoff calls, implementation meetings, training sessions, and executive-level status updates • Partner with Operations, Coding, Credentialing/Enrollment, IT, EDI, Finance, and Account Management • Establish implementation KPIs and monitor early post-go-live performance, including claim acceptance, clean claim rate, charge lag, payment activity, denials, and A/R trends • Create and maintain implementation documentation, SOPs, workflow diagrams, issue logs, and transition documentation

🎯 Requirements

• 3–5+ years of experience in healthcare Revenue Cycle Management (RCM), within physician/professional billing • Demonstrated experience implementing and onboarding new RCM clients, from initial kickoff through successful go-live and stabilization • Strong understanding of the full physician revenue cycle, including patient registration, eligibility, charge capture, coding, claim submission, payment posting, denial management, A/R follow-up, and patient collections • Experience gathering and documenting client workflows, operational requirements, payer information, provider data, and billing configurations • Ability to develop and manage implementation timelines, deliverables, dependencies, and client action items across multiple concurrent implementations • Experience coordinating payer enrollment, ERA/EFT setup, clearinghouse enrollment, EDI configuration, and provider/NPI/TIN setup • Ability to identify implementation risks, workflow gaps, and potential revenue-impacting issues before go-live • Experience validating system configuration and conducting pre-go-live testing, including claims, interfaces, reports, and financial workflows • Strong client-facing skills with the ability to lead kickoff calls, implementation meetings, training sessions, and executive-level status updates • Ability to partner effectively with internal teams including Operations, Coding, Credentialing/Enrollment, IT, EDI, Finance, and Account Management • Strong organizational and project-management skills with the ability to manage deadlines and competing priorities independently • Experience establishing implementation KPIs and monitoring early performance following go-live, including claim acceptance, clean claim rate, charge lag, payment activity, denials, and A/R trends • Ability to create and maintain implementation documentation, SOPs, workflow diagrams, issue logs, and transition documentation • Strong analytical and problem-solving skills with proficiency in Excel and healthcare reporting/data analysis • NextGen Enterprise experience required • Experience with clearinghouses, payer portals, and EDI workflows preferred • Knowledge of HIPAA, CMS requirements, payer billing guidelines, and healthcare compliance standards • Equivalent RCM experience or certifications may be considered in lieu of a degree

🏖️ Benefits

• Company bonus programs for eligible employees • Medical insurance • Dental insurance • Vision insurance • 401(k) • Paid time off • Comprehensive benefits package