Technical Customer Success Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Driivz

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Driivz is a Vontier company delivering an end-to-end EV charging and energy management solution. They empower major service providers in the e-mobility landscape with a market-leading software platform that integrates operations, energy management, billing management, and driver self-service tools. Driivz's cloud-based platform manages tens of thousands of public chargers worldwide, serving over 800,000 drivers across various countries. The solution is known for its flexibility and integration capabilities, supporting numerous charger types and ensuring compliance with international standards. Driivz's customers include renowned global industry players like Volvo, Shell, and Evgo.

📋 Description

• Own and develop relationships with a portfolio of strategic enterprise customers, including large and complex accounts with significant ARR • Act as the customer’s trusted advisor and primary point of contact for business and technical stakeholders • Understand customer business objectives, technical environments, and success criteria; build plans to drive adoption and measurable value • Lead business reviews, technical reviews, roadmap discussions, and success planning • Drive customer retention, satisfaction, adoption, and growth while identifying risks and opportunities • Develop strong knowledge of the Driivz platform, architecture, APIs, integrations, and technical capabilities • Guide customers through technical discussions involving APIs, integrations, data flows, authentication, and third-party systems • Partner with Product, R&D, Support, Operations, and other internal teams to resolve technical challenges and ensure customer outcomes • Lead and coordinate complex customer issues and escalations with clear communication, ownership, and follow-through • Deliver technical and functional training to customers • Identify knowledge gaps and create or improve training materials, best practices, and customer enablement processes • Translate customer requirements and feedback into actionable input for Product and R&D • Become a subject-matter expert on Driivz solutions and the broader EV charging ecosystem

🎯 Requirements

• 4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing technical role within a SaaS or technology company • Proven experience owning and developing large enterprise accounts and high-value ARR portfolios • Strong customer orientation with the ability to build trusted relationships with technical, operational, and executive stakeholders • Strong technical aptitude and experience working with REST APIs, integrations, and complex software platforms • Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders • Experience leading customer meetings, technical discussions, workshops, and training sessions • Excellent communication and presentation skills, with the ability to explain complex technical topics to both technical and non-technical audiences • Strong ownership mentality and ability to independently manage multiple strategic customers, priorities, and escalations • Experience collaborating with Product, Engineering/R&D, Support, Sales, and other cross-functional teams • Experience in EV charging, e-mobility, energy, utilities, or related industries is nice to have • Familiarity with EV charging standards and protocols such as OCPP and OCPI is nice to have • Experience with roaming, payments, energy management, or charging-network operations is nice to have • Experience working with enterprise-scale, mission-critical SaaS platforms is nice to have