Trilingual Patient Coordinator – English, Spanish, Portuguese

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🌐 United States, Uruguay, +3 more countries – Remote

🇺🇸 United States – Remote 🇺🇾 Uruguay – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote

🐊 Florida – Remote

🐊 Florida – Remote

💵 $1.3k - $1.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Answer inbound patient calls professionally and efficiently • Respond to patient enquiries and provide outstanding customer service • Communicate with patients and families in English, Spanish, and Portuguese • Direct patient enquiries to the appropriate clinical team when necessary • Schedule, reschedule, and confirm patient appointments • Manage provider calendars to maximize scheduling efficiency • Conduct outbound calls for appointment reminders and patient follow-up • Ensure patient information is accurate and updated within the practice management system • Maintain accurate patient records within the EMR • Assist with patient registration and demographic updates • Coordinate communication between providers, patients, and internal staff • Support the smooth day-to-day administrative operations of the practice • Deliver a friendly, compassionate, and professional experience to every patient interaction • Handle sensitive patient information with discretion and confidentiality • Identify opportunities to improve patient communication and operational efficiency • Collaborate with the clinical team to ensure excellent continuity of care

🎯 Requirements

• Fluent in English, Spanish, and Portuguese, written and spoken • Previous experience working in a U.S. healthcare or medical practice • Strong telephone communication and customer service skills • Excellent organizational skills with exceptional attention to detail • Ability to manage multiple priorities in a fast-paced environment • Comfortable working independently while following established processes • Professional, compassionate, and patient-focused approach • Experience using eClinicalWorks (preferred) • Previous experience as a Patient Coordinator, Medical Receptionist, Medical Administrative Assistant, or Front Desk Coordinator (preferred) • Familiarity with RingCentral or other VoIP phone systems (preferred) • Knowledge of HIPAA regulations and patient confidentiality (preferred) • Experience working in pediatric or family medicine practices (preferred) • Availability for full-time, 40-hour-per-week work during U.S. Eastern Standard Time hours

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • NO TRACKER. NO PROBLEM • Opportunities to take on increased responsibility and become a valued long-term member of the healthcare team