Claims Training Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $64.9k - $108.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Design and develop technical training, job aids, claim scenarios, assessments, and learning resources • Translate audit findings, regulatory changes, and business initiatives into practical learning solutions • Support onboarding, continuing education, and performance improvement programs • Facilitate instructor-led and virtual learning experiences • Lead technical claims, compliance, quality, and operational training initiatives • Support associate growth and capability development • Conduct claim file audits and quality reviews assessing adherence to claim handling standards, policy provisions, and regulatory requirements • Analyze trends, performance gaps, and root causes to identify development opportunities • Provide recommendations to improve quality, compliance, and operational performance • Evaluate training effectiveness through audits, assessments, feedback, and performance results • Monitor improvement efforts and refine learning content and delivery methods • Provide leadership with insights on trends, risks, and learning outcomes • Collaborate with Claims leadership, Quality & Compliance, Operations, and business partners • Support regulatory, system, process, and business transformation initiatives • Serve as a subject matter expert on claims quality, compliance, and learning effectiveness • Help build a long-term technical claims learning capability and influence claims quality and compliance without direct people management

🎯 Requirements

• High school diploma or equivalent • Adjuster license is required • 5+ years of property claims or related P&C insurance experience • Strong knowledge of policy interpretation, coverage analysis, claim investigation, settlement practices, and regulatory compliance • Experience conducting claim audits, quality reviews, compliance reviews, coaching, or performance improvement activities • Experience developing, facilitating, or delivering training and knowledge-transfer initiatives • Working knowledge of claims systems and estimating platforms such as Xactimate • Strong communication, facilitation, analytical, and organizational skills • Bachelor's degree preferred • Homeowners or property claims expertise preferred • Experience in quality assurance, compliance, audit, or learning and development functions preferred • Instructional design, training, coaching, quality, or compliance certifications preferred • Experience with Workday Learning and SharePoint preferred • Experience supporting large-scale operational or organizational change initiatives preferred • Xactimate Level 1 certification preferred • Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements • All virtual interviews must be conducted on video

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