Director, Operations – Service

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $122.4k - $204.4k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Provide strategic and operational leadership for assigned businesses, clients, products, programs, services, or process areas • Monitor operational performance, service levels, contractual commitments, expense-plan adherence, and progress against goals • Identify gaps and establish accountable corrective-action plans delivering measurable and sustained business outcomes • Lead or support intake, evaluation, prioritization, governance, and change-management processes • Assess operational and business-process capability, demand, service levels, risks, dependencies, and trends using metrics, dashboards, and decision-support tools • Set expectations, coach and develop team members, manage performance, and recognize contributions • Drive improvements in cost, quality, time, and innovation • Monitor emerging business, client, customer, operational, and industry needs • Communicate performance, priorities, risks, escalations, decisions, and commitments to stakeholders and senior leaders • Lead deliverables and changes through planning, implementation, adoption, and measurement • Identify, recommend, and implement data-based best practices • Build alignment among operations, product, finance, technology, quality, customer care, processing, training, carrier, data and reporting, legal, account management, people organization, and PMO teams • Lead six Analysts and drive cross-functional execution • Partner with organizational leaders to translate client needs into actionable direction and execute operational changes • Manage change and process improvements within the assigned client/product/process area • Lead through influence to drive operational performance and objectives

🎯 Requirements

• Bachelor’s degree or equivalent experience with overseeing operations teams • Minimum of 5-7 years of leadership and supervisory experience • 10 years of business/operations experience • Proven ability to drive quantifiable business results • Proven results associated with leading and driving change • Strong interpersonal and communication skills, demonstrated through experience and results • Proven ability to manage diverse elements of complex projects/processes for people, tasks, communication, change, etc. to drive optimal outcomes and results • Strong project management and multi-tasking • Proven strategic thinking/planning abilities, with communication and influence to engage others for action • Ability to work independently and with multiple levels of managers, associates, and clients • Demonstrated credibility and trust established quickly within aligned process/program areas • Demonstrated ability to work successfully with ambiguity and multiple decision makers • Demonstrated ability to deliver results and remain goal focused • Ability to overcome obstacles and think through alternative plans • Strategic planning and big-picture thinking • Change management ability to help move a culture • Effective communication and planning skills • Positive attitude and willingness to work for outcomes that benefit the business • Exceptional collaboration skills • Initiative and proactivity • Analytical ability to make the complex simple • Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by law

🏖️ Benefits

• Salary growth within the position • Virtual interviews conducted on video • Equal employment opportunity protections

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