Executive Resolution Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $20 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Executive

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💸 Finance

👥 B2C

💰 Post-IPO Debt on 2023-02

Finance • Insurance • B2C

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels • Manage multiple issues/cases at one time simultaneously based on workload • Interact with customers related to written escalated concerns in public and/or social media platforms • Analyze and take action on the best possible outcome based on potential risk for an amicable resolution • Identify opportunities for process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective • Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis • Required to log and track each issue in multiple tracking systems for the purpose of generating reports • Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution • Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date

🎯 Requirements

• Associate’s Degree in Business, Marketing, or equivalent experience • 2 + years in experience in business analysis, research, or related fields • 2 + years in experience in business writing • 2 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience • ACA (Accredited Claims Adjuster’s license) License is required within the first 90 days of hire • Proficient in MS Word, Excel and other MS Office Applications • Consistent performance in all areas that reflect the standard required by the company • Ability to handle multiple tasks simultaneously with priorities • Strong analytical & problem-solving skills • Strong customer service skills • Proven ability to make sound judgments in resolving customer issues and provide corporate level customer service • Strong organization skills and time management skills

🏖️ Benefits

• Health insurance • Professional development opportunities