Service Center Operations Leader

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $74.6k - $124.7k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Plan, organize, lead, control, and coordinate delivery of hazard outsourcing services at a remote service center • Maintain client relations related to outsourcing and manage multiple clients or multifunctional units • Develop strategic short- and long-term goals with senior management • Develop, administer, and monitor operating budgets, projections, and expenses • Formulate policies, administer procedures, and lead supervisory staff • Participate in hiring, workforce planning, discipline, terminations, training, performance standards, and employee development • Develop effective workflows, staffing levels, supervision, communication systems, and organizational structures • Develop, implement, document, and monitor quality assurance programs and regulatory compliance • Develop and oversee hazard training, leadership, succession planning, technology, customer service, and client-specific training programs • Manage inbound call volumes, staffing, scheduling, service levels, customer research, exception reports, and return/refund checks • Balance project assignments and volume requirements; handle escalated customer issues • Lead and coach supervisors through feedback and developmental opportunities • Manage new client implementations, task plans, procedures, training, and acceptance testing • Serve as outsourcing liaison for multiple clients and maintain strong client relationships • Ensure workspace, equipment, and supplies support operational needs • Participate in safety, fire prevention, and disaster recovery programs • Investigate complaints and take corrective or disciplinary action as needed • Facilitate client meetings and conference calls, review performance feedback, and implement procedure changes • Maintain knowledge of hazard insurance and outsourcing developments through self-development and professional organizations • Direct preparation and review of records, recurring and special reports, analyses, and corrective actions

🎯 Requirements

• Minimum of 2 years (Level II) or 3 years (Level III) demonstrated experience leading and developing exempt-level employees (e.g., managers or supervisors) within a large-scale, multi-team operation • Excellent verbal and written communication skills • Understanding of human resource policies and procedures • Working knowledge of legacy servicing systems such as Alltel or MortgageServ and multi-client policies and procedures • General knowledge of mortgage servicing and regulatory and compliance procedures • Knowledge of property insurance products, including Assurant lender placed products • Business and financial knowledge related to budgeting and operating a remote service center • Bachelor’s degree (preferably in Business) or equivalent work experience • Ability to support customer service objectives and provide value-added services • Leadership and coaching capability to ensure efficient and effective service delivery • Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by law