Accommodations Case Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $28 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Function as the highest escalation point under operations leadership for accommodation-related issues • Manage executive and non-executive escalation responses • Handle highly sensitive cases, including HR-for-HR cases, for an assigned region • Support new hire nesting activities by managing nesting plans, conducting audits, and providing coaching • Report regional trends and opportunities from quality audit results • Manage workflow adjustments, out-of-office procedures, and work assignments • Analyze regional case volume, case types, and approvals to recommend training and process decisions • Recommend training initiatives and share best practices with site stakeholders • Manage return-to-work processes with leave case managers and disability vendors • Consult and coach regional HR partners, managers, and employees on accommodations • Provide information, referrals, and support to employees with medical conditions or disabilities • Facilitate escalated communication among employees, HR, managers, and leave/disability stakeholders • Coordinate with disability and leave services management and legal partners on escalated issues • Manage sensitive behavioral health cases • Assist in identifying essential and marginal job functions for accommodation decisions • Conduct job site analyses to evaluate job demands and potential accommodations • Help employees understand restrictions, limitations, and legal rights and responsibilities • Maintain confidentiality and safeguard sensitive information • Monitor legislation and issues affecting disability access and accommodations • Maintain accurate case records and notes in case management systems and databases • Assess training needs and deliver or support group training • Provide professional opinions and documentation for grievances, arbitration, depositions, and other forums • Adhere to SLAs and quality standards while managing high-volume complex cases

🎯 Requirements

• Bachelor's degree • At least 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a closely related field • Working knowledge of federal and state leave and disability regulations, including ADA/ADAAA and FMLA • Experience managing cases from initiation through resolution in a case management system • Demonstrated ability to communicate complex information clearly to employees, managers, and HR partners, both verbally and in writing • Prior experience in disability accommodations, ADA compliance, or workplace accessibility • Experience working with corporate or professional employee populations in a large, fast-paced organization • Familiarity with internal accommodation case management platforms and related HR systems • Understanding of medical documentation review, including interpreting physician notes related to functional limitations and work restrictions

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)