Case Manager – Accommodations

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $28 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Function as the highest escalation point under operations leadership for accommodation-related issues • Manage executive and non-executive escalation responses • Handle highly sensitive and HR-for-HR cases for an assigned region • Manage nesting plans, conduct new hire audits, and coach new hires • Review quality audit results and report regional trends and process-improvement opportunities • Manage workflow adjustments, out-of-office procedures, and work assignments • Analyze regional case volume, case types, and approval data to influence training and process decisions • Recommend training initiatives, provide survey feedback, and share best practices • Collaborate with leave case managers and disability vendors on return-to-work management • Consult and coach regional HR partners, managers, and employees on accommodation matters • Provide information, referrals, and support to employees with medical conditions or disabilities • Facilitate escalated communication among employees, HR, managers, and leave-related stakeholders • Coordinate with disability and leave services management and legal partners on escalated issues • Manage sensitive behavioral health cases with discretion and appropriate escalation • Assist in identifying essential and marginal job functions for accommodation decisions • Conduct job site analyses to evaluate job demands and potential accommodations • Explain work restrictions, functional limitations, and legal rights and responsibilities to employees • Maintain confidentiality and safeguard sensitive information • Stay current on federal, state, and local legislation affecting disability access and accommodations • Maintain accurate case records and notes in case management systems and designated databases • Assess training needs and deliver or support group training sessions • Provide professional opinions and documentation for grievances, arbitration, depositions, and other forums • Adhere to SLAs and quality standards while managing a high volume of complex cases

🎯 Requirements

• Bachelor's degree, or 4+ years of equivalent professional or military experience • At least 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a closely related field • Working knowledge of federal and state leave and disability regulations, including ADA/ADAAA and FMLA • Experience managing cases from initiation through resolution in a case management system • Demonstrated ability to communicate complex information clearly to employees, managers, and HR partners, both verbally and in writing • Proven ability to handle sensitive and confidential information with discretion and professionalism • Proficiency with MS Office Suite, including Word, Excel, Outlook, and PowerPoint • Ability to prioritize and manage a high volume of cases and tasks with minimal guidance in a fast-paced environment • Strong human resources knowledge related to leave of absence, accommodations, and leave laws • Strong communication skills with a customer service focus • Experience in high-volume case management, including complex case management and return-to-work program administration • Prior experience in disability accommodations, ADA compliance, or workplace accessibility • Experience working with corporate or professional employee populations in a large, fast-paced organization • Familiarity with internal accommodation case management platforms and related HR systems • Understanding of medical documentation review, including interpreting physician notes related to functional limitations and work restrictions • Experience providing stakeholder consulting and coaching to HR partners and people leaders on accommodation and leave matters • Experience identifying training needs and supporting or delivering group training sessions • Ability to analyze regional data to identify trends in volume, case types, and approvals and translate findings into actionable recommendations • Strong problem-solving skills with the ability to propose creative, compliant accommodation solutions • Ability to collaborate effectively with legal, disability vendors, and leave case managers on escalated and complex cases

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)