HR Customer Service Representative

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Take ownership of employee contacts and ensure each interaction is accepted, managed, and resolved with strong problem-solving and customer focus • Serve as the first point of contact via phone, chat, and email for leave of absence, disability, and other HR inquiries • Perform case intake, answer policy questions, explain documentation requirements, and outline next steps • Use FAQs, knowledge base articles, and standard operating procedures to resolve inquiries and escalate cases when needed • Build trust through empathetic, personalized conversations and adapt case management plans to employees’ changing needs • Respond to issues during leave events and ensure appropriate communication and documentation • Analyze and decide on disability, leave, and accommodation requests using judgment and critical thinking • Promote self-service tools and resources for employees • Document and track every call and interaction in a case management system • Collaborate with HR Business Partners, Benefits, Stocks, Payroll, Talent Management, and Operations teams • Work with partner teams on process changes and contribute to policy improvements and updates • Manage multiple communication channels and priorities in a fast-paced environment • Handle sensitive employee information in accordance with data privacy requirements

🎯 Requirements

• Experience dealing directly with customers, handling inquiries, and providing support • Ability to demonstrate and apply empathy in customer or employee interactions • Ability to adjust to changing workloads and manage contacts in a fast-paced environment • Strong customer service and support skills across phone and chat channels • Human Resources exposure or experience supporting HR-related inquiries • Strong verbal and written communication skills • Ability to research information using multiple resources • Proficiency with MS Office and computer-based tools and systems • High attention to detail and accurate case-management documentation • Ability to manage confidential and sensitive employee information while adhering to data privacy requirements • Strong problem-solving, analytical, organizational, and prioritization skills • Interest in gaining corporate experience in a high-volume environment • Motivation to build HR-related experience in an entry-level or early-career support role • Comfort working with global employee populations across regions and time zones • Ability to collaborate with cross-functional HR and business teams • Comfort working with standard operating procedures, knowledge bases, and case management tools

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)