Account Manager

Job not on LinkedIn

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $50k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Astound Broadband

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Connecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support. Visit astound.com to get started.

📋 Description

• Assist the Business Solutions Team and support contracted customers. • Ensure a first class service experience across all Astound markets. • Support all Direct and Indirect Sales teams with serviceability requests and proposal management. • Resolve billing, service, and product issues directly or coordinate resolution with internal groups. • Engage operational teams to define and assess metrics and ensure customer service levels are met. • Assist in the management and execution of commission plans of indirect agent members across Business Solutions markets. • Enhance and educate customers on brand and service capabilities. • Build and maintain strong relationships across business units. • Track and maintain a minimum level of possible bad debt. • Track strategic contracts and engage in renewal discussions. • Maintain customer contact databases including Ni2, Sugar CRM and ICOMS. • Support contracted customers with move, add, change and disconnect requests. • Perform other duties as assigned.

🎯 Requirements

• 3-5 years experience in telecommunications with service and customer management experience. • High energy level and ability to respond to customer issues and escalations. • Excellent presentation and communication skills. • Strong organizational development, project management and process improvement skills. • Demonstrates honesty and confidentiality. • Entrepreneurial mindset with ability to solve complex issues. • Ability to operate effectively in a dynamic environment. • Strong telephone, written and in-person communication skills. • Strong problem-solving skills and big-picture thinking. • Ability to remain composed during challenging situations. • Ability to work independently with little supervision. • High school diploma or equivalent required. • Proficiency with Microsoft Word, Excel, and PowerPoint. • Bachelor's degree or equivalent experience preferred.

🏖️ Benefits

• 401k retirement plan, with employer match • Insurance options including: medical, dental, vision, life and STD insurance • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization • Floating Holiday: 40 hours per year • Paid Holidays: 7 days per year • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws • Tuition reimbursement program • Employee discount program • Opportunities for bonus • Personalized training, coaching, and a supportive work environment that fosters growth and opportunity • Rewards and recognition programs