National Sales Support – Account Manager

🔥 2 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Astound Broadband

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Connecting you to a world of possibilities with our award-winning internet service and 24x7 local customer support. Visit astound.com to get started.

📋 Description

• Support National Sales Leadership with National Sales special projects, initiative management, and logistics approximately 50% of the time • Function as a National Sales account manager for specific National Sales Accounts approximately 50% of working hours • Report to the leader of Account Management within the National Sales organization, with dotted-line responsibility to the SVP and VP of National Sales • Manage special projects and national sales initiatives • Support cross-functional meetings through scheduling, documentation, and follow-up action • Plan, implement, and coordinate special events, logistics, and communications • Prepare sales reporting as assigned • Track sales exceptions and complete required follow-up actions • Manage customer appreciation programs, such as holiday recognition • Assist with cross-functional distribution of restricted sales address lists • Serve as first point of escalation for the Account Management team for assigned accounts • Review existing contracted services and ensure customers have copies of contracts, circuit IDs, and key personnel contact information, including NOC, billing, and care • Manage upcoming contract expirations and track/report renewal success rate • Serve as primary contact and escalation point for post-sale issues, owning customer communication through final resolution • Collaborate with sales representatives on installation updates and general customer follow-up • Provide periodic leadership updates on customer experience best practices and initiatives • Travel periodically within the footprint for customer meetings • Perform other duties as assigned

🎯 Requirements

• Education: 2-4 year college degree or equivalent experience • Minimum 5 years of telecommunications related experience in a similar role supporting Carrier, Cellular, Media, or similar customers • Familiarity in reviewing master service agreements, service level agreements, and non-disclosure agreements • Strong ability to communicate at all levels within an organization • Experience in account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies • Professional business acumen in reporting and database use • Operational understanding of telecommunications ordering, provisioning, and billing processes • Strong skills necessary for decision making and maintaining customer retention • Strong interpersonal skills • Very strong, at minimum intermediate level of Microsoft software including Excel, PowerPoint, Word • Time management and problem solving skills; ability to multi-task and prioritize • High sense of urgency; detail oriented and analytical • Ability to make decisions confidently based on analysis of available information and impact on business operations • Ability to take ownership of a problem and move toward closure, anticipate future needs or events, and identify alternative/contingency plans

🏖️ Benefits

• 401k retirement plan, with employer match • Insurance options including: medical, dental, vision, life and STD insurance • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization • Floating Holiday: 40 hours per year • Paid Holidays: 7 days per year • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws • Tuition reimbursement program • Employee discount program • Opportunities for bonus • Personalized training and coaching • Rewards and recognition programs