OneSource Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $82k - $124k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AstraZeneca

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

💰 Post-IPO Debt on 2023-02

Healthcare • Biotechnology • Pharmaceuticals

AstraZeneca is a global, science-led biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines. It primarily works in areas of oncology, cardiovascular, renal & metabolism, and respiratory diseases. With operations in over 100 countries, AstraZeneca is dedicated to scientific research and a commitment to providing effective treatments and improving patient health across a wide array of conditions.

📋 Description

• Deliver personalized patient and caregiver support throughout the Alexion Rare Disease treatment journey • Provide initial product onboarding and long-term treatment adherence support • Share disease, diagnosis, community resource, and treatment support materials • Conduct welcome calls and confirm required or requested support • Communicate benefit investigation results and interpret them for patients and healthcare professionals • Inform patients about financial support eligibility and enroll eligible patients in assistance programs • Conduct coverage reverification outreach with patients, caregivers, healthcare providers, insurers, and Alexion colleagues • Connect patients with Alexion communities and disease advocacy groups • Assist patients in receiving required vaccinations • Document patient interactions and case status in CRM and required records • Report adverse events in the PV Event Reporting Tool • Coordinate healthcare professional needs from case creation through product delivery and ongoing support • Respond to physician and office staff questions and obtain missing information • Engage cross-functional partners to resolve access and treatment barriers • Apply reimbursement knowledge during insurance approval and coordinate denial or appeal support • Initiate adherence programs and maintain defined patient touchpoints • Educate patients and caregivers about product administration and product switching • Provide emotional support to patients and caregivers • Build compliant relationships with internal and external stakeholders • Escalate access issues and coordinate timely resolutions • Participate in cross-functional meetings, Hypercare calls, One Alexion meetings, and project work

🎯 Requirements

• Associates Degree Required • Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.) • Well-developed communication, collaboration, problem-solving, data entry, and computer literacy skills • Ability to work independently, be goal-directed, and have strong organizational skills • Flexibility and ability to adapt to a changing work environment • Willingness to adjust work schedules in response to department needs • Ability to use a computer and communicate via phone, email, video, and electronic messaging • BA/BS Degree preferred • Patient contact center or patient support program experience is a plus • Excellence communicating over the phone and handling phone systems and/or experience in a call recorded environment • Familiarity with legal and regulatory components of the pharmaceutical and biotech industry • Rare disease experience is a plus • Deep understanding of insurance coverage and reimbursement processes • Familiarity with managed care, buy-and-bill therapy, and reimbursement for infused therapies • Experience assisting patients/caregivers • Demonstrated success working within high-performing cross-functional teams • Strong empathetic, communication, and listening skills • Ability to act with urgency, flexibility, and creativity • Strong organizational skills and ability to adapt to change in a high-energy, fast-paced environment • Demonstrated initiative, teamwork, and accountability

🏖️ Benefits

• Short-term incentive bonus opportunity • Eligibility for equity-based long-term incentive program (salaried roles) or retirement contribution (hourly roles) • Qualified retirement program (401(k) plan) • Paid vacation and holidays • Paid leaves • Medical coverage • Prescription drug coverage • Dental coverage • Vision coverage • Reasonable accommodations for disabilities or special needs