Claims Exception Analyst – LER

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

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Asurion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

👥 B2C

🛒 Retail

📡 Telecommunications

💰 Funding Round on 2018-08

B2C • Retail • Telecommunications

Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.

📋 Description

• Primarily responsible for evaluating and adjudicating claim exception requests in adherence to established work instructions. • Periodically responsible for adjudicating higher-risk exceptions not governed by established work instructions but supported through broader policies and agreements. • Effectively track, log, and monitor claims you are working on. • Navigate, prioritize, and execute client assignments in a fast-paced environment. • Proven ability to monitor, identify, and flag emerging risk trends as necessary. • Excellent verbal and written communication skills with internal and external partners. • Maintain confidentiality of information related to customers, clients, and/or associates. • Function as a resource to team members by answering and/or resolving policy questions, policy terms, program procedures, cancellation status inquiries, etc. • Maintain accurate and proficient knowledge of products, policy terms and coverages, and program procedures. • Research and review exception decisions to ensure validity and accuracy in accordance with program enrollment. • Strong organizational skills to navigate ambiguity. • Consistently achieve established team quality, productivity, and/or performance goals. • Demonstrate willingness to perform additional tasks to support team initiatives as needed.

🎯 Requirements

• Possess or be willing to gain a valid Insurance License. • Possess or be willing to gain a valid Home State Property & Casualty License. • General proficiency with Microsoft Office tools. • Willingness to work nights and/or weekend shifts.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements