Field Service Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Asurion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Funding Round on 2018-08

Consulting • Insurance • Logistics

Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.

📋 Description

• Ensure excellent consumer experiences for Asurion customers and clients across multiple industries and businesses • Serve as Asurion’s primary professional representative to external service entities • Recruit and manage a network of qualified service providers • Plan and execute activities within the assigned region to meet client obligations, internal quality goals, and cost objectives • Monitor customer experience, financials, service delivery, and coverage for assigned regions • Develop, document, execute, and monitor strategic and business plans • Visit and contact service providers to promote business relationships • Audit claims and analyze reporting to identify improvement targets • Compare and prioritize performance between independent service providers and OEMs • Provide feedback and support process improvement for service providers • Conduct tech ride-along visits with key providers • Own regional performance and accept responsibility for metric outcomes • Act as liaison between Asurion and assigned service providers • Identify emerging trends and communicate feedback to Asurion leadership • Assist with trade show and site visit recruiting activities • Analyze results and promote providers that improve financial, service delivery, or coverage performance • Provide ServiceBench training and support • Assist with onboarding and ongoing training of service providers

🎯 Requirements

• Proven and demonstrable leadership skills • Minimum of 5-8 years Operations Management experience required or equivalent experience • Demonstrated excellence in written and verbal communication with internal and external customers • Successful track record managing complex projects, vendor relationships, and cross-functional coordination • Experience working in a fast-paced entrepreneurial environment and dealing with change and ambiguity • Experience with call center technology, including ACD, workforce management agent productivity tools, and quality management tools • Proficiency with MS Office suite and mapping software • Ability to develop quarterly, annual, and long-term business plans • College degree or equivalent experience required • Experience managing and developing subcontractor relations preferred • Major Appliance Industry / Service Technician Management Experience preferred • Must be able to travel up to 60%; travel requirement listed as 50% • Overnight travel required