Technical Administrator – CLM Systems

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $102k - $174k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Equity on 2017-05

Healthcare • Healthcare Insurance • SaaS

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Serve as the primary system administrator and owner of athenahealth’s Agiloft CLM platform • Manage user administration, configuration, permissions, governance, workflows, approvals, templates, clause libraries, and automation rules • Design and implement functionality, enhancements, releases, and workflow optimizations • Ensure platform performance, reliability, data integrity, scalability, and auditability • Provide end-user support, training, and issue triage and resolution • Partner with Legal Operations and business stakeholders to design scalable contract workflows • Improve contract intake, tracking, approval routing, reporting, automation, and cycle times • Manage integrations between Agiloft and Salesforce, ERP platforms, ServiceNow, and document storage tools • Partner with IT and vendors to maintain APIs and data flows • Act as liaison among Legal, Procurement, Sales Operations, IT, and other business teams • Gather and translate business requirements into system configurations and enhancements • Develop dashboards and reports on contract metrics, including cycle time, volume, and bottlenecks • Provide insights supporting legal operations and executive decision-making • Build familiarity with Harvey and ServiceNow and contribute to a unified legal systems ecosystem

🎯 Requirements

• 3+ years of experience administering Agiloft CLM or a similar contract lifecycle management platform • Strong hands-on experience with workflow configuration, business rules, forms, and automation • Experience supporting contract management or legal operations processes • Proven ability to manage system configurations and end-user support in a SaaS environment • Experience with integrations, APIs, and data synchronization across enterprise platforms preferred • Familiarity with ServiceNow, Salesforce, and AI-enabled legal tools such as Harvey preferred • Experience with reporting tools, dashboards, or data analysis tools such as Excel or Power BI preferred • Strong problem-solving, troubleshooting, and stakeholder collaboration skills • Ability to understand relational data concepts and apply logical query construction and rule-based automation • Detail-oriented with focus on scalability, governance, accuracy, and auditability • Self-starter with ownership mindset and willingness to expand into broader legal technology responsibilities

🏖️ Benefits

• Annual discretionary bonus plan, variable compensation plan, and equity plans, depending on role eligibility • Health and financial benefits • Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces • Flexible work arrangements supporting work-life balance • Company-sponsored book clubs, external speakers, and hackathons • Learning-focused company culture • Engaged team support • Inclusive environment