Associate Director, Professional Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 12%

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Atlas Technica

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

💸 Finance

Cybersecurity • Finance

Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.

📋 Description

• Lead day-to-day operations across Professional Services Delivery, Cloud Solutions, and Cloud Solutions Architecture • Lead, coach, and hold accountable leaders while building sustainable team capability and succession • Own operational delivery performance, including delivery quality, client outcomes, utilization, capacity, forecast accuracy, project budgets, and profitability • Coordinate demand forecasting, resource planning, staffing, and delivery priorities across teams • Resolve cross-team capacity conflicts • Oversee shared and dedicated-client cloud managed-services delivery, including service health, technical escalations, client commitments, and continuous improvement • Establish delivery ownership across Cloud and Professional Services engagements • Partner with PMO on scopes, schedules, budgets, risk management, change controls, project reporting, and client communication • Ensure architecture review and technical design validation based on engagement risk and complexity • Oversee technical discovery, scoping, solution estimates, and delivery handoffs for existing-client opportunities • Improve Professional Services and Cloud offerings, delivery standards, templates, processes, and technical capabilities • Drive hiring, development, training, succession planning, knowledge transfer, documentation, and collaboration • Own operational and client escalations and coordinate with internal stakeholders to deliver consistent client outcomes

🎯 Requirements

• 8+ years of relevant IT services experience • 3+ years leading engineering, cloud, or professional-services teams within a Managed Service Provider, systems integrator, or similar technology-services environment • Demonstrated success leading multidisciplinary technical delivery teams with accountability for utilization, capacity, project budgets, delivery quality, and profitability • Strong working knowledge of Microsoft Azure, Microsoft 365, AWS, cloud operations, systems infrastructure, and professional-services project delivery • Proven ability to manage complex delivery portfolios, balance competing resource demands, and drive execution across multiple teams and client engagements • Strong people-leadership experience, including coaching managers and technical leaders, building team capability, and establishing clear accountability • Experience managing client escalations and complex cross-functional delivery issues with sound judgment and executive-level communication • Strong operational and financial acumen, including delivery economics, utilization, capacity, forecasting, and project performance • Excellent cross-functional coordination, stakeholder-management, and communication skills • Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent relevant professional experience • Experience managing shared managed-cloud services and dedicated-client engineering delivery models • Microsoft Azure, AWS, or related cloud architecture or engineering certifications • Project-management, service-management, or related professional certification • Experience with PSA or project-management platforms such as ConnectWise Manage • Experience using financial reporting, operational metrics, or business-intelligence dashboards • Experience delivering technology services to financial services, investment management, alternative investments, or other regulated client environments • Experience scaling Professional Services organizations, delivery models, service offerings, or cross-functional operating processes

🏖️ Benefits

• Competitive salary • Comprehensive benefits • Great perks • Professional and career development opportunities • Professional yet friendly work environment

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