Senior Director, Product Creative Direction

🔥 18 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $254.5k - $445.4k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Define and champion a differentiated visual direction for the product portfolio • Establish a point of view across typography, color, composition, iconography, illustration, motion, data visualization, density, and other visual foundations • Create future-state concepts, reference experiences, and exemplars • Translate visual language into scalable foundations, components, patterns, and guidance with Design Systems, Product Design, Content Design, Accessibility, Localization, and Research • Partner with Design Systems, Product Management, and Engineering throughout the software development lifecycle • Define consistency and variation principles so teams can extend the system without creating a centralized bottleneck • Lead AI-enabled creative exploration, prototyping, asset creation, system evolution, and evaluation • Move promising AI approaches into repeatable practice through pilots, playbooks, training, exemplars, responsible-use standards, and adoption goals • Provide creative direction and hands-on critique for priority cross-product initiatives • Partner with Brand and Marketing to connect company expression with product experience • Integrate accessibility into creative vision and visual foundations, including WCAG 2.2 AA standards • Lead, develop, and attract visual, motion, and multidisciplinary design talent • Build culture, enablement, and shared critique practices for product designers and distributed visual designers • Build a network of creative leaders and contributors across business units

🎯 Requirements

• 12+ years of experience in product design, visual design, experience design, creative direction, or a related field, including significant leadership experience shipping complex digital products • Portfolio demonstrating exceptional visual craft and creative leadership across shipped product experiences • Experience defining or materially evolving a visual language across a complex, multi-product software portfolio • Deep understanding of design systems, including visual foundations, design tokens, components, patterns, governance, contribution models, and the relationship between design and code • Demonstrated experience adopting AI-enabled creative tools and workflows and moving teams from experimentation to sustained, responsible use at scale • Proven ability to influence senior executives and align multiple organizations without relying solely on reporting authority • Expert command of typography, color, composition, interaction, motion, and information hierarchy • Strong systems thinking and ability to connect creative ideas to scalable practices and adoption mechanisms • Demonstrated commitment to accessible and inclusive design, with working knowledge of WCAG and platform accessibility considerations • Excellent communication, storytelling, facilitation, and critique skills • Experience leading leaders and building high-performing, inclusive creative teams • Experience participating in the complete product development lifecycle of web and/or software applications • Experience working as a member of cross-functional Product Management, Engineering, and Design teams • Experience leading creative teams and partnering across a complex organization

🏖️ Benefits

• Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Equity (when applicable) • Variable/incentive compensation (when applicable)

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