Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🎸 Mississippi – Remote

🎸 Mississippi – Remote

💵 $100k - $125k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ATSG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

ATSG is a managed IT services provider (now operating as XTIUM) that delivers cloud, networking, security, and unified communications solutions for mid-size and enterprise customers. It offers Desktop-as-a-Service (DaaS), Infrastructure-as-a-Service (IaaS), managed security and detection (MDR), managed network services, AI consulting, professional services, and 24/7 enterprise helpdesk and field services. The company positions itself as an AI-powered, full-stack IT partner that consolidates vendor stacks, ensures compliance and high availability, and acts as an extension of internal IT teams to secure and optimize operations.

📋 Description

• Own the overall client relationship and serve as primary point of contact for assigned accounts • Cultivate executive relationships and identify account growth and renewal opportunities • Establish structured communication cadences with customers, internal teams, and partners • Drive revenue retention and growth through expansion, upsell, and cross-sell opportunities with Sales • Maintain understanding of customer contracts, including MSAs, SLAs, and SOWs • Lead service and strategic business reviews, presenting value delivered, risks, and recommendations • Use health, risk, and usage metrics to identify issues and drive corrective actions • Coordinate cross-functional teams to resolve issues, improve service quality, and deliver customer outcomes • Partner with Finance and Operations on billing accuracy, inventory alignment, and invoice integrity • Advocate for customers internally and lead service improvements • Ensure delivery meets or exceeds contractual obligations • Address customer inquiries and resolve issues promptly

🎯 Requirements

• Minimum 4+ years of relevant experience in Customer Success, Service Delivery, Account Management, and Solution Sales • Strong leadership, technical, operations, business, and financial acumen • Passion for quality customer service • Ability to work independently and with technical and non-technical teams • Excellent written, verbal, and interpersonal communication skills, including communication with C-level executives • Proven ability to build and maintain strong client relationships and manage complex accounts • Technical proficiency with cloud, IT services, and related technologies • Demonstrated problem-solving skills • Strong organizational skills and ability to manage multiple priorities and accounts simultaneously • Relevant certifications such as CCSM, ITIL, PMP, or other industry-related credentials preferred

🏖️ Benefits

• Med/Dental/FSA • 401(k) • Flexible Paid Time Off