Customer Success Advisor

🔥 0 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $125k - $149.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Illumio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $225M Series F on 2021-06

Cybersecurity • Enterprise • SaaS

Illumio is a cybersecurity company specializing in Zero Trust Segmentation to prevent breaches and contain ransomware. Renowned as a leader in Microsegmentation Solutions, the company offers products such as Illumio Core, CloudSecure, and Endpoint, which focus on visualizing communications between workloads and establishing segmentation policies to isolate high-value assets. With a strong presence in industries like Banking, Energy, and Government, Illumio emphasizes cloud security and risk reduction. Recognized by both Forrester and Gartner, Illumio stands out for its innovative approach to cybersecurity.

📋 Description

• Develop cross-functional knowledge spanning IT Security, IT Operations, Infrastructure, and Application Portfolio Management • Partner with Sales, Professional Services, Support, Product Management, Engineering, and the Office of the CTO to drive customer strategic roadmaps • Inspect customer adoption issues and execute plans to improve adoption health • Connect adoption health to renewals and forecast upcoming renewals while managing the renewal process end to end • Partner with Sales to identify expansion opportunities and improve net retention rate • Establish trusted-advisor relationships with executive stakeholders and technical customer teams • Establish and document customer definitions of success through quarterly Executive Business Reviews • Build strategic roadmaps defining how customers should consume and adopt Illumio products • Monitor adoption health across the account portfolio • Coordinate cross-functional support for rapid, high-quality customer onboarding • Identify product or feature gaps and coordinate responses, timelines, and delivery with the product team • Capture and document customer use cases and value stories for the Customer Success repository • Report to the Director of Customer Success

🎯 Requirements

• 5+ years of experience in Customer Success, Technical Account Management, B2B IT sales, or a related customer-facing role • Experience in Public Sector, DoD, SLED, or related USA military background • Experience navigating government procurement, contracting vehicles, and procurement-driven timelines • Experience in Cyber Security or Enterprise SaaS preferred • Ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts and day-to-day platform users • Excellent verbal, written, and presentation communication skills • Customer success CRM and renewal forecasting tooling skills preferred • Strong cross-functional leadership experience with Sales, Product, Engineering, Security, and Legal teams • Experience supporting large, complex, multi-stakeholder accounts with long adoption cycles • Detail-oriented, able to set priorities, and flexible in an ever-changing environment • Ability to travel on-site to customers

🏖️ Benefits

• Equity opportunities • Commission • Medical coverage • Dental coverage • Vision coverage • Health and dependent savings accounts • Life and disability programs • Paid parental leave • Voluntary benefit programs • Company-sponsored wellness program • Wellness reimbursement program • Retirement savings • Paid time off • Paid holidays • Employee incentive program