Customer Success Leader – Northeast Region

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FinThrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 $1M Series A on 2010-02

Healthcare • SaaS • Artificial Intelligence

FinThrive is a healthcare revenue cycle management (RCM) technology company that provides AI-powered, data-intelligence solutions to hospitals, health systems, ambulatory and physician practices, payers and life sciences organizations. Its FinThrive Fusion platform unifies siloed revenue-cycle data to enable predictive analytics, agentic AI workflows, and operational intelligence. Product offerings include patient access, revenue integrity (charge capture and compliance), revenue optimization (claims, denials prevention, payment accuracy), enterprise analytics and learning content designed to improve cash flow, reduce denials and streamline revenue operations. FinThrive positions itself as a SaaS provider delivering AI and automation capabilities to improve financial performance and operational efficiency across the healthcare revenue cycle.

📋 Description

• Report to the SVP, Growth and lead a regional team of Customer Success Directors • Coach, mentor, and develop Customer Success Directors to build a high-performance culture focused on proactive client engagement, strategic account planning, and measurable outcomes • Ensure execution of account strategies that drive revenue retention, client growth, NPS improvement, and achievement of customer success KPIs • Use data-driven insights to identify at-risk accounts, develop intervention plans, and align customer outcomes with FinThrive’s strategic objectives • Partner cross-functionally with Sales, Product, Marketing, Implementation, Customer Support, IT, and Finance to ensure seamless customer experience and alignment on account strategy • Lead regular Executive Business Reviews (EBRs) and support escalation management to ensure client satisfaction and value realization • Drive adoption of FinThrive’s full suite of revenue cycle technology solutions across the customer portfolio • Represent the voice of the customer internally and influence product roadmaps through structured feedback loops • Collaborate with leadership on forecasting, renewal planning, and upsell strategies to meet financial targets • Travel up to 50% to meet with customers, attend industry events, and strengthen executive relationships

🎯 Requirements

• 10+ years of experience in healthcare technology, revenue cycle management, or SaaS-based customer success • 5+ years of leadership experience managing and developing regional or national customer success teams • Proven success in revenue retention, growth, and client satisfaction within complex healthcare organizations • Strong executive presence and communication skills, with the ability to influence at all levels of the client organization • Experience in account strategy, KPI management, and operational execution • Demonstrated ability to collaborate across functions and drive cross-departmental alignment • Excellent analytical, problem-solving, and organizational skills with a data-first mindset • Proficiency with Salesforce, Gainsight, Gong, and other CRM or customer success tools • Bachelor’s degree required; MBA or advanced degree preferred • Travel required: up to 50% • Prior experience with revenue cycle SaaS technology and service solutions • Strong understanding of healthcare reimbursement, payer-provider workflows, and regulatory requirements • Demonstrated success driving NPS participation, EBR cadence, and customer engagement metrics • Commitment to FinThrive’s core values — Customer Centric, Agile, Reliable, Engaged (CARE)