Enterprise Customer Success Manager

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Gravyty

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 Non-profit

🤖 Artificial Intelligence

Education • Non-profit • Artificial Intelligence

Gravyty is an AI-powered SaaS platform that helps colleges, universities, K-12 schools and nonprofits personalize outreach, automate student support, and scale alumni engagement and fundraising. It provides virtual assistants (chat and voice), live assistants, SMS/WhatsApp messaging, telephony, email automation, personalized video, and integrations with CRM, SIS and LMS systems, plus analytics and no-code workflow tools to improve enrollment, retention and donor pipeline outcomes.

📋 Description

• Own a portfolio of high-value enterprise accounts • Deliver QBRs, success plans, and strategic check-ins • Identify risks, expansion opportunities, and customer champions • Collaborate cross-functionally to solve customer issues • Monitor health scores and engagement metrics • Guide customers through product adoption and business reviews • Document success plans and account activity • Execute renewal and expansion opportunities • Maximize customer satisfaction and product adoption • Prevent churn and drive renewal and expansion • Act as a trusted strategic advisor to higher education clients

🎯 Requirements

• 3+ years of B2B SaaS Customer Success experience • Ability to juggle multiple priorities while maintaining a strong customer focus • Strong relationship-building skills • Strong communication and negotiation skills • Experience with executive stakeholder engagement • Strategic thinking and planning • Experience using digital engagement platforms, email marketing tools, CRM, and customer success software such as Gainsight • Comfortable using customer segmentation, data analysis, and playbooks to drive decisions • Collaborative spirit with a bias toward action, efficiency, and continuous improvement • Preferred: EdTech or Higher Education experience • Preferred: Experience working within AI platforms, dashboards, and reporting

🏖️ Benefits

• Employer-matched retirement plans • Flexible time off • Supportive work environment • Inclusive and accessible recruitment process • Recruitment accommodations available upon request