Associate Customer Success Manager

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Bitrise

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

📦 Logistics

📣 Marketing

💰 $60M Series C on 2021-11

Consulting • Logistics • Marketing

Bitrise is a leading mobile CI/CD (Continuous Integration/Continuous Delivery) platform designed to streamline the build, test, and deployment processes for mobile apps. Specializing in mobile development, Bitrise offers a user-friendly interface, robust integrations, and scalable infrastructure to ensure efficient delivery of high-quality apps. The platform supports technologies for iOS, Android, and frameworks such as Flutter and React Native, with features like build caching, automated testing, and secure code signing. Bitrise is dedicated to helping developers release with confidence by providing efficient tools for mobile DevOps.

📋 Description

• Act as a trusted partner and advocate for SMB and mid-market customers • Learn and understand customers’ technical and business challenges to drive adoption and value from Bitrise products • Own the end-to-end contract renewal process, including forecasting, negotiation, and close • Serve as the primary customer contact, overseeing onboarding and training of platform end users • Maintain proactive outreach and communication cadence with customers • Collaborate cross-functionally to resolve customer issues • Identify at-risk customers and develop mitigation plans • Uncover new usage opportunities and drive product adoption • Represent customer feedback to inform product, sales, marketing, and service improvements

🎯 Requirements

• 1+ years of relevant experience in Customer Success, Account Management, or a similar role at a technology company • Experience collaborating with cross-functional teams • Strong attention to detail and high level of accuracy • Excellent written and verbal communication and interpersonal skills • Proven ability to build and nurture long-term customer relationships • Driven, enthusiastic, and proactive with a “can-do” attitude • Basic technical skills to discuss customer needs and business goals • Fluent written and spoken English • Excellent problem-solving skills • Willingness to travel onsite with clients when needed • Experience with mobile app development or mobile development processes is preferred

🏖️ Benefits

• Remote working environment with opportunities for in-person collaboration • Opportunity to learn about app development • Security of working in a financially stable, growing company • Global customer portfolio to manage • Competitive stock options package • Private medical insurance & life assurance • Base salary of $77,000-$100,000 + 15% variable pay