
1001 - 5000 employees
🍽️ Food & Beverage
✈️ Travel
🏨 Hospitality
💰 Private equity on 2024-03
Food & Beverage • Travel • Hospitality
Auberge Collection is a luxury hospitality brand operating a portfolio of hotels, resorts, residences and experiences worldwide, offering high-end accommodations, culinary and wine programs, wellness retreats, weddings and curated local adventures. The company markets direct bookings, gift cards, private residences and event services across destinations in the United States, Europe, Mexico, Central America and the Caribbean, positioning itself as a provider of one-of-a-kind, experiential travel and residential hospitality.
🔥 15 hours ago
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1001 - 5000 employees
🍽️ Food & Beverage
✈️ Travel
🏨 Hospitality
💰 Private equity on 2024-03
Food & Beverage • Travel • Hospitality
Auberge Collection is a luxury hospitality brand operating a portfolio of hotels, resorts, residences and experiences worldwide, offering high-end accommodations, culinary and wine programs, wellness retreats, weddings and curated local adventures. The company markets direct bookings, gift cards, private residences and event services across destinations in the United States, Europe, Mexico, Central America and the Caribbean, positioning itself as a provider of one-of-a-kind, experiential travel and residential hospitality.
• Create a genuine, informative, and personalized guest resort reservations experience • Accurately input guest contact information • Add guest-history information, including previous stay experience, special occasions, preferences, and other pertinent information • Respond to inquiries about room reservations, availability, accommodations, pricing, and special offers • Maintain complete knowledge of resort facilities, services, accommodations, rates, packages, promotions, spa offerings, daily availability, events, local services, restaurants, wineries, points of interest, and directions • Assist with and ensure effective resolution of guest challenges • Collaborate with guest service team members and other departments to resolve challenges and exceed guest expectations • Ensure billing and financial transactions are accurate and efficient • Upsell services and offerings while educating guests about resort offerings
• Must reside in either Utah or New Mexico • Two years in a hospitality, spa, or reservations position, preferably at a luxury resort • Ability to create professional business letter correspondence • Gracious people and sales skills • Excellent phone manner • Ability to engage positively with every guest • Ability to work cohesively with other departments and co-workers as part of a team
• Full-time employment • Luxury hospitality environment with access to five-star amenities and resort offerings • Equal employment opportunity protections • Training opportunities implied under the employer’s compensation and training policy
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