Customer Support Representative / Contact Center Agent

🕒 July 22

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aureon

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Aureon is a Midwest-based telecommunications and IT services company that provides fiber network connectivity, dedicated internet access, unified communications, carrier and wholesale transport, and data center services alongside managed IT, security (managed firewall, infosec), backup and disaster recovery, Cloud WAN and consulting. The company supports businesses with infrastructure, contact center and technical support, virtual ISP services, and on-demand talent and program leadership, serving industries such as banking, education, government, healthcare, retail and nonprofits.

📋 Description

• Perform telephone support as scheduled • Answer customer questions completely and professionally • Complete research and follow-up commitments • Resolve open customer issues • Log each contact, information, and resolution in the appropriate ticketing system • Perform email and chat support as scheduled • Answer and complete assigned messages or contacts • Enter customer information and resolutions in the ticketing system • Continually improve cognitive, customer service, product knowledge, and problem-solving skills • Attend training classes and complete assigned exercises • Provide feedback on support issues, resolutions, and suggestions to supervisors or managers • Communicate trends, issues, and solutions to supervisors and management • Provide procedural advice and assistance to other representatives • Help maintain positive working relationships with support clients • Follow contact center and client policies and procedures • Maintain departmental productivity and ticketing-system accuracy standards

🎯 Requirements

• High school or equivalent • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner • Excellent written and oral communication skills, including strong listening skills • Intermediate to advanced computer skills with emphasis on Internet knowledge • Aptitude for providing superior customer care • Dependability, adaptability and flexibility • Basic math skills • Creative thinking and reasoning ability • Ability to perform telephone, email, and chat support as scheduled • Ability to read, review and understand support resources • Ability to attend all training classes and complete assigned exercises • Preferred: experience in sales, marketing, or promotions

🏖️ Benefits

• Opportunities for professional growth, development, and advancement within the organization • 100% remote working employment model • Comprehensive training on hardware and software applications for qualified applicants • Competitive compensation and full benefits package for full-time employees • Health, Dental, Vision, and Life Insurance Plans • 401K • PTO