Senior Manager, Implementation

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🔥 1 hour ago

🇺🇸 United States – Remote

💵 $155k - $180k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Syndio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Syndio is a leading provider of pay equity solutions, focusing on helping organizations achieve pay transparency and equity across their workforce. The company offers a comprehensive platform with a range of tools and expert consulting to address pay gaps, ensure compliance, and make informed compensation decisions. Syndio empowers companies to develop strategies for fair and explainable pay policies, streamlining reporting and analytics to meet global compliance standards efficiently. With a strong emphasis on data privacy and security, Syndio is trusted by numerous large enterprises to analyze compensation for millions of employees worldwide.

📋 Description

• Provide day-to-day frontline management, coaching, and development for the Implementation Manager team • Support complex customer questions and own capacity, assignment logic, project-plan rigor, and delivery quality • Maintain visibility into team capacity and utilization and balance workload across Implementation Managers • Match Implementation Managers to projects based on scope, complexity, account profile, and capacity • Ensure high-quality project plans, milestone tracking, and status reporting across engagements • Define and uphold standards for implementation execution, escalation handling, and on-time, on-scope delivery • Establish repeatable delivery methodologies, templates, and playbooks, including SOW templates, estimation models, change-order processes, and acceptance criteria • Drive alignment across Sales, Customer Success, Product, and Solutions Engineering • Partner on strategic engagements to ensure white-glove delivery • Establish operational systems such as trackers, capacity models, and reporting for delivery visibility and services performance

🎯 Requirements

• 7+ years in professional services, implementation, or delivery leadership within a B2B SaaS or enterprise software company, including direct people management • Experience standing up or materially scaling a Professional Services function • Experience building a SOW-based, billable services motion from an early or greenfield state is ideal • Strong command of scoping, estimation, SOW construction, pricing, margin management, and revenue recognition basics • Ability to run a frontline delivery team with capacity planning, resourcing/assignment, project governance, and delivery-quality standards • Comfort operating in ambiguity as a builder • Cross-functional partnership skills across Sales, Finance, Product, and Customer Success • Experience in HR tech, compensation, people analytics, or a similarly data-intensive enterprise domain

🏖️ Benefits

• Syndio Equity • Flexible Vacation Policy • Paid sick & safe time • Compassion leave • Voting leave • Paid parental leave • Medical, Dental, Vision; Syndio pays 90% of employee premiums and 50% for dependents • Life Insurance & Disability; Syndio covers the full premium • 401(k) • Fully remote model